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Explore InterContinental Hotels HANOI LANDMARK72, an IHG Hotel

Traveloka (24)

Other sources (564)

8.8

Very Good

From 24 reviews

Provided by travelers on

Cleanliness

9.4

Room Comfort

9.1

Meal

9.0

Location

9.0

Service and Facilites

9.1

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Traveler Reviews InterContinental Hotels HANOI LANDMARK72, an IHG Hotel

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Customer reviews

Agung R. M. F.

Business

5.0

/10

Reviewed 33 week(s) ago

I recently stayed at this hotel, and while the overall experience was satisfactory, I was deeply disappointed by an unfortunate incident during my stay. A very precious and expensive diamond ring went missing from our room. Though I understand that such situations can be challenging, I feel it's important for the management to be aware of this occurrence. Despite reporting it, we have not been able to recover the ring, leaving us with a sense of disappointment. I hope that this feedback encourages the hotel to take additional steps to ensure the safety of guests’ belongings, so future visitors can have a worry-free experience.

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Luu D. A.

9.4

/10

Reviewed 174 week(s) ago

Nhân viên nhiệt tình, thân thiện

2 people find it helpful

Accommodation's Reply

28 Mar 2022

Hello Luu, Thank you for sharing your positive review for your recent stay at InterContinental Hanoi Landmark72. Providing the best customer experience is always a top priority for each member of InterContinental Hanoi Landmark72. We are delighted that you had a beautiful experience and the enthusiasm and friendliness of the hotel staff have left a good impression on you. Hopefully, InterContinental Hanoi Landmark72 will continue to be a favorite destination for him and his family. Best regards, Thao Do Quality management

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Bui T. K. T.

6.3

/10

Reviewed 183 week(s) ago

The day before, I booked an Accessible room for 2,584,611 VND, after one day I booked a Premium room for 3,384,860 VND. But when I checked in, I saw 2 identical rooms with no difference, before I asked the staff if the room I booked was a premium room, the staff member said it was right, So why did I book the more expensive room? nearly 1,000,000 VND but got the same room? The beef noodle soup is not delicious, the beef is cold like being in the fridge for a long time.

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2 people find it helpful

Accommodation's Reply

07 Jan 2022

Hello Ms. Thanh, Thank you for taking your precious time to share your recent experience at InterContinental Hanoi Landmark72. Delivering the most memorable customer experience is always at the heart of all hotel activities. We regret that your recent experience at the hotel was not as perfect as expected. The front desk manager contacted her again to explain in detail about the problem she encountered. We hope this will have the opportunity to welcome you back to the hotel as soon as possible. Best regards, Thao Do Quality management.

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Ngo Hong Quyen

10.0

/10

Reviewed 287 week(s) ago

Intercon class nothing worth discussing

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1 people find it helpful

Nguyen

Family

10.0

/10

Reviewed 304 week(s) ago

The family had a very satisfied experience at Intercontinental Hanoi Lanmark72, thanks

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2 people find it helpful

Tng V. T.

Family

9.4

/10

Reviewed 356 week(s) ago

New experience. Hope hotel day development

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1 people find it helpful

Nguyen

Family

9.7

/10

Reviewed 356 week(s) ago

The highest 5-star hotel in Indochina, the panoramic city view, great Club Lounge afternoon tea, Stellar Steakhouse is great. Our family will come back.

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