Overall Ratings & Reviews Royal Emerald River View Resort

There is still a lot of work ongoing in the hotel before fully ready and therefore, all comments has to take into account of this factor. The staff are extremely friendly, enthusiastic and helpful, they just cannot do enought for guests however, this is let down by the fact that English is confined to a few words which resulted in some really hilarious and funny events; one can hardly be angry when the staff are doing everything possible to be helpful. Only the night duty leader, a young man named Wai Anyana had sufficient command of English and respect of the other staff to come to the rescue. Internet is NON EXISTENT. We stayed in a double bedroom but the duvat was for a single bed only as were the bed sheets and there was only one bedside table; we were told that all bedrooms were the same - a real shame. Water pressure was poor and hot water took some 10 minutes to come through so one could not enjoy a shower. Breakfast was excellent but dinner was let down by the fact that most things on the menu were not available. The location was far from town but this is a resort aferall and as such, located at a beautiful spot by the river where one could completely relax in a peaceful and quiet surrounding. Staff training is definitely required when the hotel is fully built and ready which should be quite a good resort all round.

I was told by the staff that its a new hotel. Internet needs a lot of twitching including cards facilities. The staff were great and accommodating but theres a language barrier. Relatively close to the Pagodas and airport. Food was awesome.

The staff at the hotel are so accommodating and polite, nothing was too much trouble, we felt as though we were part of a welcoming genuine family. This hotel is value for money, comfortable, and above all offers a sense of natural luxury.

Hotel itself is excellent. Staffs are very friendly. Service is very good. The only problem is that the road from hotel to out road is a 3km dirt road.

Das Hotel liegt etwas abseits des Bagan-Trubels. Wichtig zu wissen ist, dass es kein geschlossenes Restaurant hat, d.h. man muss im Garten speisen (abends und morgens dort frisch und taunass) oder im Zimmer, bzw. auf dessen Terrasse. Die Dusche ist abseits von der Wanne angebracht, das Wasser fließt auf den Badezimmerboden, der Abfluss ist weit entfernt und das Warmwasser funktioniert nur spärlich. Statt eines Schranks gibt es einen Wäscheständer. Die Englischkenntnisse des Personals beschränken sich nur auf die wichtigsten Hotelbelange. Wenn man diese Abstriche machen möchte, ist das Hotel zu empfehlen: ruhige Lage,, passabler Pool, großes Zimmer, üppiges Frühstück, aufmerksames, bemühtes und freundliches Personal