Overall Ratings & Reviews Heart of Vienna Residence

Excellent location but apartment quite hot and one fan inadequate, no instructions for TV, hot water failed and we were unable to contact anyone on numbers that had been provided. There is no safe, we were notified twice that the House Master required access to drop off linen, but there was no card or anything left to say he had been in apartment...to drop off linen, collect registration form or repair water heater! Information for accessing apartment building was diffucult to follow suggest a photo of correct key access to be used be attached to 'access instruction' email.

The apartment was quite nice. It is clearly a short term rental only. There was some cleaning products not put away, and a new dishwasher or large appliance box sitting in the entrance. It had everything you needed but there was nothing that would make me rate it higher. The apartment was a little noisy at night when cars drive through the alley, probably a non issue for city folk but coming from a small town I needed to keep the window shut at night. Also no parking but maybe that’s in the ad.

First night heating and warm water system were not working! It was impossible to contact the management! The following day at 1 pm a housekeeping lady came and tried to repair the system! This is not a 4 stern accomodation not even a hotel! It is a simple appartment like on the photo! I request to repay the first night as we couldn’t had a shower until 2 pm of the second day!