Sunrise Hanoi Hotel

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Overall Ratings & Reviews Sunrise Hanoi Hotel

Traveloka (94)
Other sources (12)
8.8
Very Good
From 94 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.6

Service and Facilites

8.7

People often mention about Sunrise Hanoi Hotel
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Staff Friendliness (9)
Room Space (7)
Bedroom (6)
Bathroom (6)
Distance to City Center (3)
Surroundings (3)
Accessibility (3)
Family Friendly (3)
Wifi (2)
Activity Option (2)
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Traveler Reviews Sunrise Hanoi Hotel

Number of reviews per page
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40
Customer reviews
Valencya C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice room, lots of places to eat around, clean hotel and room, very comfortable.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for giving Sunrise Hanoi Hotel a 5-star rating. We are delighted to know that you had a satisfying experience during your stay at our hotel. Your trust and support motivate our team to continuously strive to improve the quality of our services every day. We look forward to welcoming you back soon. Sincerely, Sunrise Hanoi Hotel
Huynh T. L. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is good, the staff are friendly, and the rooms are nice. I will definitely come back.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you so much for your 5-star review of Sunrise Hotel Hanoi. We are delighted that you enjoyed your stay with us. Your trust and support motivate our staff to work hard every day to provide you with the best possible service. We look forward to welcoming you back again. Thank you. Sunrise Hotel Hanoi
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DEANHLO
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel provided excellent service. The staff were friendly.
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Accommodation's Reply
26 Mar 2026
Thank you very much for staying at Hanoi Sunrise Hotel. We are delighted that you were satisfied with our excellent service and the friendliness of our staff. Your compliments are a great encouragement for us to further improve our services. We hope to welcome you again.
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Nhã U. N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
Good facilities, enthusiastic staff support from A to Z, will come back next time
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you very much for your kind words about our hotel. We are delighted that you enjoyed our facilities and the friendly service of our staff. We look forward to welcoming you back to Sunrise Hotel Hanoi. Thank you. Sunrise Hotel Hanoi
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Dang T. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Clean room, friendly staff, will come back
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2 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for sharing your feedback about your stay. We are delighted to hear that you were satisfied with the cleanliness of our room and the friendly service of our staff. We look forward to welcoming you back soon. Thank you. Hanoi Sunrise Hotel
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Phạm D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The staff were enthusiastic and supported me a lot, the facilities were ok.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Valued Guest: Thank you for your review. We are delighted that our staff was able to meet your needs and provide courteous service. We look forward to welcoming you back to Sunrise Hotel Hanoi. Thank you. Sunrise Hotel Hanoi
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P***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Very ok, free room upgrade, very friendly staff.
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3 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for taking the time to share your experience at Sunrise 716 Bach Dang. We are delighted to know that you were satisfied with the room upgrade service as well as the friendliness of our staff. We look forward to welcoming you back in the near future. Best regards, Sunrise 716 Bach Dang Hotel
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Tran Q. V.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 39 week(s) ago
The price is too high for what you get
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Accommodation's Reply
12 Aug 2025
Dear Guest, Thank you for sharing your opinion. We are sorry to hear that your experience did not meet your expectations for the price. The hotel will review and adjust to bring you more satisfactory and appropriate service in the next stay. Best regards, Sunrise Hanoi Hotel
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L***O
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 47 week(s) ago
When I checked in, no one helped me carry my luggage, and when I checked out, the staff was cleaning the stairs and didn't help me carry my luggage down. The room experience was ok, but the staff's service attitude was a bit negative.
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3 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, First of all, the hotel would like to express our sincere thanks to you for choosing to stay and taking the time to share your review. We are very happy to know that you are satisfied with the quality of the room. However, the hotel also sincerely apologizes for the incomplete experience related to luggage support during check-in and check-out. This is a shortcoming on our part and will be seriously considered to improve the quality of service in the future. The hotel always appreciates all comments from guests and hopes to have the opportunity to serve you more thoughtfully and professionally during your next stay. Best regards, Sunrise Hanoi Hotel
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N***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 65 week(s) ago
The room is quite nice, clean, has windows to let in sunlight, has a river view, the price is also reasonable, the staff is enthusiastic.
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2 people find it helpful
Accommodation's Reply
17 Feb 2025
Dear Sir/Madam, Thank you for sharing your positive review of our hotel. We are delighted to know that you had a pleasant stay with our beautiful, clean rooms and wonderful river view. Our staff always strive to assist our guests with enthusiasm and joy, and we are delighted to hear that you were satisfied. Hope to have the opportunity to welcome you again in the future. Best regards, Sunrise Hanoi Hotel
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T***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 72 week(s) ago
Friendly staff, clean room, although the soundproofing is not very good, the air conditioner remote does not work, the TV does not have cable and is not a smart TV so it cannot be used.
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3 people find it helpful
Accommodation's Reply
20 Dec 2024
Dear Customer, Thank you for sharing your honest comments about your experience at Sunrise Hanoi Hotel. We are delighted to know that you were satisfied with the friendliness of our staff and the cleanliness of our rooms. However, we sincerely apologize for any inconveniences related to soundproofing, air conditioner remote control, and TV status in the room. The hotel's technical team will check and fix it immediately to improve the experience for future customers. We will also consider upgrading equipment and facilities to better meet your needs. We hope that we will have the opportunity to welcome you again in the future, with a more complete experience. If you need further support, please contact us at 0243.8627.555 Thanks, Sunrise Hanoi Hotel Management
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B***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 77 week(s) ago
The hotel is ok, the staff and receptionist are enthusiastic. The only problem is that the wifi is a bit weak in the rooms at the end of the row.
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1 people find it helpful
Accommodation's Reply
18 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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THANH T.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 79 week(s) ago
Spacious room, clean hotel, convenient, friendly staff
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1 people find it helpful
Accommodation's Reply
18 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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t***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 79 week(s) ago
There are 02 options: 02 single beds and 01 double bed, but the hotel does not ask for customers' opinions and does not allow customers to change. The room is degraded, not suitable for 3* quality.
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6 people find it helpful
Accommodation's Reply
18 Nov 2024
Thank you for sharing your opinion. We apologize for any inconvenience regarding the bed selection and room availability. We will review and improve our services to provide a better experience for our customers in the future. We look forward to welcoming you again in the future.
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Le gia b.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 79 week(s) ago
The hotel is located near the center, convenient for traveling, clean and spacious rooms, poor soundproofing. There is free parking. Will come back next time.
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1 people find it helpful
Accommodation's Reply
18 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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M***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 80 week(s) ago
From the hotel to the entertainment spots will be a bit far, about 6-7km. The room is clean, spacious, friendly staff. Additional charges outside check-in hours will be 50k/hour Still okie, still reasonable to stay
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1 people find it helpful
Accommodation's Reply
06 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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THANH T.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 80 week(s) ago
My favorite hotel, always the first choice in the price range.
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3 people find it helpful
Accommodation's Reply
12 Nov 2024
Thank you for your trust and choosing our hotel. We look forward to serving you again in your future stays! Best regards, Sunrise Hanoi Hotel
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Loan L. t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 80 week(s) ago
Clean rooms and regular housekeeping
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3 people find it helpful
Accommodation's Reply
04 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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M***w
icon-origin-TRAVELOKA
5.3
/10
Reviewed 83 week(s) ago
The air conditioner ran out of gas and wasn't cool. The hotel reported a cable error so I couldn't watch the TV.
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1 people find it helpful
Accommodation's Reply
05 Oct 2024
Hello, Thank you for taking the time to share your experience at Sunrise Hanoi Hotel. We are sorry for the inconveniences you experienced regarding the air conditioning and cable TV. The hotel's technical team has immediately checked and fixed these issues to avoid affecting other guests. We sincerely appreciate your feedback, and hope to have the opportunity to welcome you back in the future to provide a better experience. Best regards,
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NGUYEN Q. T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 83 week(s) ago
Clean hotel friendly staff
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1 people find it helpful
Accommodation's Reply
09 Oct 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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Number of reviews per page
20
40