Dear Customer,
Thank you for sharing your honest comments about your experience at Sunrise Hanoi Hotel. We are delighted to know that you were satisfied with the friendliness of our staff and the cleanliness of our rooms.
However, we sincerely apologize for any inconveniences related to soundproofing, air conditioner remote control, and TV status in the room. The hotel's technical team will check and fix it immediately to improve the experience for future customers. We will also consider upgrading equipment and facilities to better meet your needs.
We hope that we will have the opportunity to welcome you again in the future, with a more complete experience. If you need further support, please contact us at 0243.8627.555
Thanks,
Sunrise Hanoi Hotel Management