Overall Ratings & Reviews Hotel 5 de Mayo

I have stayed at many hotels in Puebla and this one is unquestionably the worst. I chose it because it had a gym and breakfast. Not one piece of equipment worked. Nor did the internet in the room. The pillows are so hard and thick they’d make better sofa cushions. And then there was the smell. According to friends in Puebla, hotel is built over a large sewer drainage pipe. The H2S smell in the bathroom (and the rest of the room) was overpowering. I complained multiple times. To their credit, they sent someone to try to fix it but there was nothing to be done. They wouldn’t switch my room (although not sure this would have helped). There are FAR better hotels here for the price. I have no idea why this hotel gets such great reviews. Makes me not trust this app. The staff was friendly at least.

Bueno

I had a terrible experience booking through Hotel.com. I made a confirmed reservation for a family member at Hotel 5 de Mayo in Puebla, Mexico, and when they arrived, they were told there were no rooms available, despite showing the confirmation. No one took responsibility, and my family was left without a place to stay. Hotel.com offered no real help or solution. Extremely disappointing. I won’t be using this service again. Very unreliable.

Muy recomendable. Comodo, servicio excelente. 1,4 km del zocalo.

Rooms are very spacious.

Cet hôtel offre de grande chambre avec un lit très confortable. Le personnel est très accueillant et ils sont à l’écoute de nos besoins. Le déjeuner est parfait ainsi que le service. Malgré le 20 minutes du centre historique, ,j’y retournerais sans hésiter.

I liked Everything. Rooms are quite large and comfortable

Excellent place to stay. staff friendly, helpful

Two of the main lights in the room didn't work so needed to use phone light when entering and exiting

The Air conditioning did not work at all and the noise from the street was all night.

Amazing hotel with international quality - great location - excellent service

Wonderful and attentive staff.

Wonderful staff. Clean room and everything that is need is just call away. We would stay again.

Friendly staff, good food, very clean but location is not very good.

House keeping was on point. Great staff able to assist. The breakfast was so great!! I would definitely stay here again.

Great spacious room and a great full breakfast. Friendly and helpful staff.

Loved the breakfast choices, friendly staff, room was spacious and clean. We love walking everywhere and liked that the historic/zocalo area where within a reasonable walking distance (10-15 mins.) I will be recommending this place to anyone and everyone.

Execellent!

Muy bueno