Overall Ratings & Reviews The Westin Kolkata Rajarhat

Nice, clean, spacious room and bathroom - quiet guest floors - food choices at main dining hall was extraordinary - lobby smaller than other hotels but seemed efficient enough.

Fantastic service very enjoyable

I didn't enjoy my stay. When I checked in the A/C wasn't working. I wanted to order water from delivery app, they said I have to go downstairs to pick it up (they had bottles of water packed inhouse, which I did not trust). When I wanted to buy bottled mineral water the morning I was leaving for the airport at 4:30am they said the entire hotel ran out of bottled water. When I said that's quite surprising if they can't find a single bottle. Then they said it's chargeable and found a bottle. It's a shame if they think a platinum elite member is worried about paying for a bottle of water. I don't expect that from a Marriott brand. They need to train their employees to work in a brand like Marriott.

1) when we arrive at the restaurant at 10:00 pm, the luggage deliver guy stepped in the elevator with us and convinced us not to go to the food but allow him to drop of the luggage in the room before we move for dinner especially when he knows the restaurant is going to close. 2) dinning area food is not separated from veg to non-veg 3) night tables are dirty in the room, toilets have stains, bathroom are not clean 4) front desk is not very communicative with rest of the staff when we request to pass on the message I would say very poor overall

Good top end hotel albeit rather a way out of Kolkata city centre in an area with little to do but convenient for airport. Recommend Club rooms for good quality lounge access and free airport transfer. Rooms well looked after with good cleaning staff, less so around pool area where difficult to get a drink before 1pm as staff still clearing up from night before despite residents trying to relax

There was no car waiting for us as agreed at 1.45 am to take us to airport..car arrived at 2.15 .We nearly mussed flight..was extremely streesful and badly organised, as well as expensive.Totally disappointing end to our stay

Nice area. Staff needs more training. Check in process was a hassle.

For check in even at 3 pm we were compelled to wait for more than 1 hour so after 4 pm we got room . Furthermore they declined the plan we booked and even after talking to the hotels .con service team on the phone they were not accepting the rules . It was very disgusting for us .

Due to circumstances beyond my control I could not reach the property and still they charged my card.....

Enjoyed my stay n will stay again

The minute you enter the hotel the lovely fragrance is a prelude to things to come. The staff is friendly, kind , helpful and welcoming. Our room was spacious and well appointed. The restaurant had an extensive buffet or an al a crate menu. Either choice was extremely satisfying. The popl and gym were amazing. The gym clean and well equipped. The pool was the perfect temperature ( a little cool at first) but a delightful escape from the hot weather. If you have the opportunity, please stay at the Westin… you will be so happy did .

Comfortable and convenient

Too much loud noise from the neighbours room and very less co ordination between staff . Food is ok . They can do better !!

Excellent service. Well maintained rooms. It was a relaxing and refreshing experience. Drivers are friendly and courteous. Totally enjoyed the whole 5 days stay. Will visit there soon and after. Thank you!

Although the hotel should be 5 or 4 stars but the staff were very bad and seemed no nothings about hospitality The location and environment of the hotel was good only

Beautiful property and excellent ambiance l, highly recommend with very friendly staff!

This is a nice hotel and what you would expect from the brand. You get a luxury experience at a very good price. When I checked into this hotel, I had a problem with the cleanliness of my bathroom. But the hotel rectified it straight away and several members of management apologized. I also paid for half-board at the hotel, which included breakfast and dinner. The buffets for each meal were quite expansive and catered to multicultural tastes. Wherever in the world you are traveling from, you will find suitable food. I enjoyed the Indian dishes but the buffet offered other cuisines as well. The hotel is far from the city center, so you will need a taxi or an Uber to get into the heart of the city. And Kolkata traffic is atrocious, especially during the late afternoon and early evening. You should factor that into your plans. Overall, very good value for the price.

Daily cleaning of the room can be improved a bit

Very friendly staff and excellent services

The customer service was great—cleanliness and safe. Positive vibes