I have written to the hotel expressing my displeasure. It 90 mins to get from the airport, shuttle was promised but was small- told to get as taxi an hour wait, got a Lino. For $68 to half a mile.
There was a women at reception complaining about cleanliness and bed bugs- I am due to stay there again on Friday , want to cancel unless I get a guarantee on prompt service and a clean room.
You need to step in here!!