Overall Ratings & Reviews Holiday Inn Express EARLY, an IHG Hotel

Convenient and comfortable stay.

Front desk was very helpful. We had an issue at check in and he went above and beyond to fix it.

Good

Restful stay

Great hotel all around. Friendly staff. Very clean. Comfortable bed!

Nice place to stay.

We had a nice stay the night before Thanksgiving. The hotel and our room were very clean and the beds were quite comfortable with a nice selection of pillows. Breakfast offerings were very good. Front desk staff were friendly and efficient. I did appreciate that they gave the housekeeping staff the day off on Thanksgiving Day and made sure all guests were aware that if they did need anything, the front desk would take care of them.

Check-in was quick. Room was clean. The breakfast was fantastic! Highlight: Scott was all over it. Food was fresh, counters were clean, tables were clean, he was busy but always friendly. He is a rare find in a world where nobody cares or takes pride in their work. Visiting kids at HPU and will always stay at this place now.

The property appeared to be recently remodeled and was mostly very clean. The staff was very nice. The 2 things I would recommend that they pay some attention to are: 1 - The smells. The elevator smelled foul. We opted for the stairs after our first elevator ride. Also, the hallway on our floor (2) smelled very chemically, like they were trying to cover up something. I honestly thought someone had smoked in there and they were trying to cover it up. But the smells were off-putting. But we were fine once we got into our room. 2 - The shower stall had some mildew around the bottom that needed attention.

Great location to Howard Payne University

Loved this facility and staff!

Front check in staff is SO helpful and friendly. We ordered pizza for a family dinner after a reunion and front desk supplied plates, napkins, and forks! Facility was EXTREMELY clean and well managed! I will definitely stay here about!

The property was nice, secure, and clean and the shower was fabulous! Great price too!!!

Enjoy our visit. This wasn’t our first time to stay at this hotel and we’ve enjoyed every visit so far. It’s very clean and comfortable and close to everything.

I was charged twice for this one room, one night stay.

Broken TV, but they did offer to replace it. The room wasn’t as clean as I would have preferred, but it wasn’t actually dirty.

The property manager would not issue partial refund for 2 days i left early, even though they rented my room out to another customer. They were paid twice and Expedia did nothing to help.

We booked a last minute stay having to be in town for work and everything exceeded our expectations from check in to check out. The front desk host was very nice and provided exceptional customer service! Hotel was nice and clean, room was clean, spacious, and cable TV. We will return to this hotel if we are ever in the area again.

Staff was friendly and the room was decent. Nice swimming pool.

Nice hotel