I am still in the process of trying to get my money back for one night: I should really be getting the entirety of my money back. They don't answer the phone on purpose to avoid being responsible for their actions. (I watched, trust me.) I shared that I was allergic to animals before I got there: their response time lagged by a month, but they promised me a clean and safe room. I arrived at the hotel at 1:30 for check in and the bartender didn't know how to work the computer. Told me to come back 4 hours later. When I did, I immediately knew I couldn't stay: the room had a terrible toxic smell. I saw mold on the carpet. I was told by several people who worked there, including the restaurant manager, that a hotel manager would not be on site for the next 24 hours and no one could help me. I immediately emailed the hotel and Expedia, and canceled my second night. When I went to bed that night, there was a big wet gel stain in the bed. There was also someone else's hair. The wifi didn't work at all. The shower drain barely worked, and someone on staff walked in on me naked. Fun times! Didn't hear form a manager until 2 pm the next day: she told me bc I didn't specifically tell her I had asthma and a heart condition (which I do), she could not refund me. As if, had I told her, I would have received a better room? She also lied, said there had been a manager on site. Now they aren't answering their phone, so Expedia is saying they can't refund me. Yuck!