Overall Ratings & Reviews Kannawaen

Western breakfast could have been better.

We stayed in the Sakura room, it was absolutely amazing! We arrived before check in and the staff kindly took our bags and held them for a few hours while we explored the surrounding area (it is right next to the hells of Beppu). The room was very clean and spacious with a private indoor and outdoor onsen as well as a beautiful garden with its own cherry blossom tree. The hotel provides you with everything you need for a relaxing onsen experience! Would definitely stay here again.

Lovely ryokan. Excellent fixed-course meals (both Japanese and western). As with most traditional Japanese inns, there is little flexibility when it comes to their set ways (such as asking for a cup of coffee with breakfast, when you are only offered tea…can not do). The area surrounding the inn is also quite industrial and unattractive. But it is within easy walking distance of Beppu’s main attraction—the Hells of Beppu hot springs.

My favorite hotel ever!!!!!

The food is ok, but overpriced. The Onsen is far from the room, the way to the Onsen could be cold in the winter. Staff and service are just ok, not to a level that can match the price they charged. There are still constructions ongoing, you can smell fresh paint in some area.

Service was terrible, patchy and staff was not attentive. Food was subpar for the price paid and way below expectation. In fact, of all our travels throughout Japan - this , unfortunately, has to be the only place where food and service has fallen off the cliff! The only saving grace was that location was superb.

Just next to tourist attraction area, 5 hells out of the 7 hells within walkable distance. But there’s no frequent shuttle to Beppu station except reservation for check in and check out only.

perfect! thank you

The Ryokan was very nice and huge. There is a balcony to with a very nice view. The food was good and the room comes with indoor and outdoor private onsen which is very good for those who enjoy privacy and does not want to go to public bath.

The onsen was absolutely great, with beautiful view of Beppu. The room was very spacious and quiet. The hotel staff is overall friendly. Teppan dinner was great (though the Wagyu steak was a bit too greasy for me), and breakfast was also nice.

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Great hotel from which to enjoy the Beppu onsen experience. A little dated in places but modernized and well maintained. Staff excellent.

view from room is lovely. The room onsen is nice, also the public onsen is very large and good. Foodwise the Kaiseki was so so, with big amount of food.

Best hotel with hot spring in your room and public baths too. The views are amazing. The food is gourmet. They made accommodations for special diets. The rooms in sorakan had a traditional feel but all modern and updated. They had a shuttle option from the main train station to the hotel which was super convenient. They are located directly in the middle of the popular sightseeing area for the jigokumeguri. So it was all walkable!

We enjoyed ourselves very much. The room was spacious, clean annd tidy, and had all the amenities. The high view overlooking the sea was amazing. Everything we needed was taken care of. Dinner and Breakfast was very sumptuous. Highly recommended!

Me and my family had a wonderful stay at this luxurious hotel. The room even exceeded our expectations. Everything was clean and well-maintained and hotel staff was extremely welcoming, kind and polite and we felt like honored guests the whole time. We could even see the Kamado Jigoku from our bedroom window and from our garden, we also had a great view of the city and was greeted with an extremely beautiful sunrise each morning! The cuisine dinners we had at the restaurants were also fantastic and one of the best we had in Japan! We cannot praise this hotel enough and highly recommend it to anyone who is seeking to visit Beppu and its neighboring towns and cities.

The staff was very welcoming and helpful.

Had a wonderful time in this excellent place. Would love to come back again someday!

Dining quality can be improved!

Kannawaen was the perfect way to end a busy two week Janapn vacation in a quiet and relaxing way. We truly enjoyed our room’s private Onsen, and the two meals we had on the property were both excellent and reasonably priced. The staff were kind and accommodating. The gift shops had beautiful local goods to commemorate our trip. Walking distance to five of the Seven Hells. We loved our experience at Kannawaen and recommend it wholeheartedly to travelers who want a quiet place to relax and unwind.