Loved staying at this hotel. Beautifully set, lovely designed, very clean, great food, very generous on drinks and quality options offered. Great and friendly service.

Exceptionally excellent resort. Highly recommend

This hotel is incredible in every way, from the selection of a la carte restaurants to the option of areas to relax. They have everything cover, even multiple adult only areas including beach! Nothing is too much trouble and your joy advisors are more than happy to assist you in every way. The food is insane at every restaurant even without needing to pay supplements, the highest standard is set at all times.

Everything was top notch

Wonderful

Top Resort with Unbelievable Food

Great hotel. Had some minor issues but our advisor Gulshat and Yana sorted it. Also the staff at Asma restaurant are the best. Specially Abdullah. Thanks

Loved it

The propery is beyond beautiful. The service is exceptional! The Restaurants are amazing! Definitely recommend this hotel!

Excellent

The building and services we received was fantastic! There were a few issues around getting our orders right at the restaurant - one suggestion would be for the waiters to read through the order before they head to the kitchen. Other than that the dining experience was fantastic - we weren't able to visit all the restaurants due to some of them being closed. The only other issue we had was the prices of extended services, spa/watersports, on site store, the markups are around 300% and massages are €300 per person which is something ive never experienced staying at similar level hotels.

Fantastic property Lansing service

Very luxurious property as you would expect, but there are a number of things that let this down: - one night the main entertainment venue and late bar were closed for a “private event” which turned out to be an awards ceremony for the hotel management. Pretty poor that nothing else is put on in place for paying guests… - similarly restaurants and bars were closed at short notice (on the day) and reservations moved owing to “special events”. - a problem with our initial room and a request to move was met with a “we’re fully booked” which was plainly not the case given the parity of guests and the fact that a room was found after challenging this. This meant that we were effectively left without luggage or a room for 4hrs… only to be told when we’re given our luggage that a dinner reservation had been made for us in 30mins time. - the marketing of the hotel gives the impression this hotel has a very relaxed vibe, and whilst this seems to be the approach of many staff (eg waiting 15mins for a drink in a nearly empty bar) this doesn’t seem to apply to guests - eg being reminded 3 times to check out at 12 (two messages and a phone call in the hour preceding this) only to have to wait 20mins for luggage to be collected… and being told “not to be late” for meal reservations. - information in the hotel is sparse and ad hoc - sometimes we were told about activities for the day at 11, 3 hrs after they had started, and sometimes not at all. Better options are available for the money!

This hotel is a very modern and different setout. It’s more of a mature place for adults. It’s away from the hustle and bustle. The restaurant options are amazing at the hotel.

I recently stayed at Lujo Hotel with my family, booking a total of three rooms at different times through Expedia. My experience was mostly wonderful, but there was one significant issue that marred our stay. When I was searching for hotels on Expedia, I came across Lujo Hotel and was impressed by the variety of room options. I selected a family room that sleeps four, featuring a king bed and two double beds, which seemed perfect for my family. I completed the reservation and paid for it without initially changing the number of guests from two to four. Realizing my mistake immediately after, I emailed the hotel and checked Expedia again to see if the rate would change when I adjusted the number of guests to four, but it didn’t. Confident that everything would be fine, I was shocked upon arrival when the hotel demanded an additional €1863 because we had booked for two guests instead of four. Throughout our stay, not once were we asked about the number of people in our party when dining at any of the hotel’s outlets, which made the additional charge seem arbitrary and unjustified. This incident left us feeling taken advantage of, as it didn’t appear to be a relevant factor during our stay. Aside from this issue, the overall quality and experience at Lujo Hotel were excellent. The facilities were top-notch, the rooms were comfortable, and the service was commendable. However, the unexpected and substantial extra charge cast a shadow over what would have otherwise been a perf

The managers are the worst ever! Over rated place! Not happy at all!

excellent

Reservation and customer service very poor

This place also cheating with the food included, but later the bill when you check out Paid my included with my room when we check out they charge me $160 extra

Very beautiful resort feel. Very memorable experience.