I was minded not to leave a review having seen how the owners have responded to other customers, they don’t take any responsibility and push back blaming the customer for their shortcomings.
We purchased two rooms one for ourselves and family. We checked in online as requested with passports and signatures and received confirmation of receipt along with a link to a code to access the building and room. We were delayed at the airport security long queues and didn’t arrive until around 10.30. When we got to the building someone held the door open and we went to our rooms. When we got there we tried to access the code but only one worked. We deposited our cases in one room and then went downstairs to find a contact number for reception, nobody answered. We then spent the next 45mins trying to get the link to work, I have photos of the link saying sorry we can’t find what you’re looking for. I then received an email saying both rooms had been cancelled, apparently because we didn’t type the code into the door before this is what happens. We have paid, we have sent the physical check in but if you don’t put the code in before 11pm then you lose your room and your money. I then contacted the emergency number and a very rude man said he didn’t care, wasn’t his problem we had received instructions. He left two 60 year olds without accommodation. He put the phone down then blocked me. In addition they charge for absolute everything as an extra. My advice stay away or lose your money.
