Overall Ratings & Reviews Metro Inns Walsall

The TV didn't work, cleanliness was decent, you can hear everything, so trying to sleep was hard, also the mattress you could feel the springs in places, so it was a very pleasant night sleep

It was dirty with a smell of damp and the lift was out of order and despite my being obviously disabled the desk staff didn't tell me this until they took my money. As a result I had to book and pay for another hotel for the night. Avoid!

Worst hotel I have ever been to in my life. Walking to my room it felt like I was walking through a hostel overseas. I have since been informed that this hotel has resident asylum seekers and homeless people. There kids crying past

Not a good experience at all. Hotel had a weird smell and a number of unfriendly people standing around the back entrance. We were scared to walk in so drove round the front to enter.

Love it. Peaceful

Staff especially David really went out his way to make our stay as comfortable as he possibly could .. really polite professional and a real asset to your team

Cigarette smelling everywhere in the property and room

Looks like they have a lot of homeless people being put up there.

The lift was out of order so, had to carry my luggage all the way to the third floor on stairs, no hot water in wash basin.

The rooms was an absolute disgrace, we had to switch rooms because the first one was dirty (not that the second one was much better) stayed there for one night then got a refund and switched hotel will never try book here again.

The whole property looked very tired and in need of renovation. The lift was out of order and we had to use the stairs, in spite of myself being restricted in movements following surgery; although the lady on the desk did change us from third floor to second in light of this.There was evidence that the hotel is used as a hostel, with domestic fridges in rooms and signs directing occupants of times when kitchen access would be available. There was also lots of information posted to identify community support for clothing and hot meals. The rooms were clean, but very tired. In the room we used, the mattress was worn out and very saggy. There were holes in the desk and the ceiling had been badly patched in several places. There was an unpleasant smell - something akin to 'the unwashed' which seemed to emanate from the carpet. The car park seemed unsafe, with numerous individuals meeting there - some in cars playing loud music. The fire alarm went of around 4 a.m., but before we had left our room this did stop again. The staff we met however seemed pleasant enough and were helpful. We will not stay there again. It is a shame as this hotel is in quite an affluent area of Walsall with large well maintained family homes and could offer a much better experience.

Everything good

Terrible dirty place

Location is good quite residential area, close . Hotel is kept clean and comfortable stay, nice indoan restaurant, bar and food next door....Separate to hotel business, staff are ok with bringing your food back. Will stay again.

This place its not a hotel its like a hostel smoking was kill me as soon as i walk tru the door. I walk in the room an had to talk back out

The hotel is used by local council to house homeless people and asylum seekers. It doesn’t feel very safe and its tired and not the cleanest. However, it is very cheap as long as you know what to expect.

The local council use this place to house homeless people

Went here for one night and glad it was only one night. the pictures you see make the place look like the Hilton but trust me it anything but. the council put homeless people in here and I've nothing against this but the place was dirty and freezing we slept with our clothes on it was that bad. it dose not mention on the website that there are homeless people staying here and the towels where the size of a face clothes the bathroom had mould and loads of people hanging around drinking at night in the hotel avoid at all cost.

Dirty rooms and outside areas. Bed was 2 singles joint together almost fell down the middle. Overall not good experience

awful absolutely awful the guy on reception was beyond rude the place was full of drug addicts no hot water no internet like stated, the bed ditched in the middle to the point both of us kept rolling to the middle all night, arguements sirens doors slamming all night awful awful awful