Lacie was amazing and helped us throughout our stay. The room was great and the bed was soft and comfortable. The floor was a little dirty but nothing that was too bad. The reason I put the three was for security. Our car was attempted to be broken into and they shattered our entire back window. Management tried to convince us it could have been a rock but you could see where they attempted to get in with their tool of choice. If you look at the internet (which we did not proir to our stay) you will find that tourist are targeted especially at the worldMark. There is no security cameras so best advice I could give is take all your valuables up. We didn't get help with the police and was told to file the police report online - there is only one police sheriff for all of Birch Bay. The food was expensive so be prepared to pay more for your meals. We did get discounts but it still was expensive. Food was good though. Other than that incident, it was a great trip.

Well, when we first entered our room I thought wow, the counters were short. And no island for the sink and stuff. Of course, my wife reminded me she told them about my broken foot. It did make my stay more comfortable and I was glad. For someone who can't get around as well as I should it was nice. Great places to eat close by too. But really who needs anything more than the beach.

Our ocean view room was excellent! We were able to see the water at both high and low tides, a remarkable contrast. Located conveniently next to the boardwalk, walks were fantastic! Rooms had all the amenities we needed. The club room on the roof was perfect. Comfortable chairs with lots of sun outside; comfortable armchairs inside. Pool and hot tub were practically empty on the weekdays. Great service!

You have a great product and in a prime area. Some feedback.... First the cellular reception here is terrible, multiple networks, not just limited to one carrier. This would be fine if you had WiFi, but you have to pay $50 for 10 days worth of WiFi. It is 2025 and you are charging for a standard amenity. Would you like to be charged for toilet paper when you use a toilet? No, you assume its a part of the experience. Next the Chromecasts in the rooms would be awesome to use, if I didn't have to pay $50 to be on your network, so there goes another amenity. Come on guys thats just salt on the open wound. Offer complimentary WiFi if your going to offer Chromecasts. If I rent a car with Android auto or Apple car play I don't have to purchase my Sim card from the rental agency so I can use maps or spotify. My stuff just works. Also, the rooms are not toddler or baby efficient. If anything is lower than 36 inches, it should be round or smooth. Not sharp. Get new coffee tables and side tables. Finally, your kitchen knives. Please change them out. Dull knives are a liability, and the experience can be controlled. New knives for a property this size is an easy expense and can make all the difference. Sorry, last car metaphor. When I rent a car it doesn't come with bald tires. Again, you have a great product, kind team, and great location. You have the ability to make an A+ experience. So, do it already. And no, I don't want to call you to discuss my experience. Lets not waste each other's time, my feedback is above.

Perfect spot next to the Beach Cat Brewery. Awesome place for views and keeping the kids entertained. Staff was fantastic, best hotel/timeshare I've been in a while. I'll be going back to this exact spot next time. 👌