The highlight of the hotel is the customer service of the family owned business. The hotel is decent and has everything you need, The staff went above and beyond to help us out during our stay. Don’t wait and book it, they helped us arrange the tours and transition, you won’t have time to spend at the hotel as the tours are the entire day from early morning till late pm. It is really close to the airport. We are so lucky we booked this property. They are truly amazing

The accommodation is good for what it offers given the low price and the location. While it is not located in town, it is convenient and fast to get to town or the airport via local taxi or DiDi. The couple who manages the accommodation is friendly and proactive in addressing any issues. Only criticism is the poor noise isolation from the windows. There are a few sources of noise in the area. Firstly, as the accommodation is near the airport, you will get occasional noise from planes though this is a minor issue as there are not many flights into the airport given that this is not a big city. The second source would be the noise from the cars if your room faces the road. The last and most major source of noise would be the frequent ‘gun-like’ sound that is played to chase birds away (probably for the airport). This sound comes at regular intervals which can be annoying and sometimes alarming as you do not really know when it is being played. The accommodation would benefit greatly from installing double-glazed windows to block out these noises. Other than that, it was a pleasant stay and it is evident that the couple are doing a lot to make the accommodation a pleasant place for their guests. All the best to them!

It was amazing, the couple that run the hotel were very hospitable and accommodating. The lady took from her own time to give us a guide on how to tour the city. The technology inside the actual rooms were top class as well. Heated toilets, automatic curtains, a pretty nice chandelier for a hotel. Not to mention, the scenery topped it all off. The swimming pool had nice scenery and I had a good time with my friends. The staff felt like family.

The owners were very attentive and friendly and answered any questions we had. The rooms were spacious and had modern fixtures. The owners also helped us resolve an issue related to a ride we booked. Overall they went above and beyond in terms of hospitality :)

I loved my stay at Tian’s Resort! Highly recommend!!

Great host

Great and super helpful staff

Staff were nice, they use google translate to communicate with English speaking stayers. It was noisy at night and the pool was empty and looked like it had been that way for a long time.

The staff of Tian’s Resort were incredibly helpful and accommodating. They went out of their way to pick us up from the airport and provide us with helpful information. The area around the hotel is a bit loud, but the hotel itself is quite nice.

Awesomeness

Great customer service, they helped us arrange all the booking in Zhangjiajie, gave a lot of helpful advice. Very convenient for foreigners who don’t speak Chinese. Highly recommended .

This is more of a boutique and is nestled in a nice neighborhood. It is clean and a fun place, but not a hotel as such. The best part is the closeness with the owner and his family. They work had to see that you have a nice stay and they are very helpful. The food is so so and the dining area is small but they will try to help as much a possible.

I had a great time staying here. The staff is excellent in service, and was very helpful towards my itinerary. I greatly appreciated the amount of help, care and service all the staff here offered towards me. Will definitely return soon. Mahalo

We’re so lucky to have stayed in this house, the hosts are so warm and welcoming, it absolutely made us feel at home, we will definitely back again if we come back to Zhang jia jie. The rooms were beautiful and the meals were delicious. Thanks again for your generosity, we very much enjoyed our stay. We would highly recommend this stay to anyone visiting the area.

It is a 2 star accomodation located only 10 minutes from Hehua airport. We can see Tianmen from the backyard. What is special about this property is the friendliness and thorough service of the owner. He does not speak English, but he has translation device which helped a lot with our communication. He picked us up from the train station, took us to the bus station, the ticket office of Tianmen, and finally dropped us at the airport.

We love the hotel. The staff amazing. We trully enjoyed been there.

This accommodation is very “foreigner-friendly” with the staff providing guidance, airport pick-up and drop-off, and anything else you could need. The location is beautiful and only a 30 minute walk from the city center. Overall a 10/10 experience.

Hotel is out of the city center so can be inconvenient, however the staff procured taxis every time we needed them. Much appreciated as we do not know the area. Did not eat at the hotel as we were out and about for the short time we were there. Staff was very helpful organizing our time so we could see the highlights of the area in a very short amount of time.

Hemos estado muy bien y nos han atendido genial, pero lo malo es que tiene el aeropuerto muy cerca y no para de hacer ruido para auyentar a los pájaros.

its a small nice hotel with 5 star comfort and technology. also very clean, nice bed, nice furniture. before here, I stayed in a 5 star hotel in guiyang and there was no automatic curtains for instance. but here everything is included for your comfort. you can swim in the pool with rain, eat delicious food and rest. but you should aware of the airport noise, just that. staff was so friendly. very close to airport and city center is not so far, you can use the bus number 8. also very close to the cable way station for tianmen mountain.