Overall Ratings & Reviews Residence Inn by Marriott Phoenix Chandler/South

The room servicing was not good. It should have been every other day, but was missed. I had to request towels at the front desk and request room servicing. Replenishment of bar soap did not happen. Was expecting more from Marriott. The rooms and property are very nice and comfortable. Staff was very nice. Breakfast was good.

Very nice and quiet space. The room had more than enough space for our family!

Front desk service was rude

I loved the staff, they were very nice! The property and outside areas were well kept and really nice. As for the room, I’m sadly very disappointed. The room was not clean, the furnishings are run down, and the shower head needs to be replaced as there’s about four streams of water that come out of an extremely corroded shower head. There is mold on the bathroom ceiling and the curtains have been spattered with something and have not been cleaned. The carpet was really bad, honestly should be removed for health reasons. The room just needs an overhaul in general. An example of no one really caring is there’s a lamp in the living room part that the globe shade hangs off the the side, why you ask? Because the bulb is too big and no one cared to find a smaller one. For the price we paid to stay there I’m extremely disappointed, I usually like Marriott hotels and trust the quality. Not anymore.

The front desk people were kind and helpful. The shower floor needs to be bleach and the bathroom fan didn't work but overall the room was clean and nice. The breakfast was okay on Sunday no protein just carbs. The water was peaceful. I would stay here again.

Fantastic place close to amazing restaurants

I love the peacefulness of the lake sitting outside by the fire and doing our own grilling had a great time. Would highly recommend this hotel

The room was decorated nicely, great for longer stays with family. View was nice and the grounds well kept. The bed was terribly uncomfortable and tiny pillows for a king size bed. The free breakfast was decent. Our main issue with the room was that it smelled strongly of smoke. Someone brought some febreeze but it did not help. It was like sleeping in a stinky casino. Also, the charge for parking. The hotel has a huge parking lot and the area was in the middle of nowhere. Really no reason for the added expense.

This hotel was nice and clean. Staff was friendly.

Breakfast and room was great.

Great staff but the location is beautiful with lakes, a pool and jacuzzi for the long end of day drives to relax.

Close to great dining and peaceful surroundings. Plenty of parking. Staff was very helpful. Will stay there again.

The room was perfect for our needs & the atmosphere is very relaxing.

Overall it was a great property They seamed a little understaffed though due to overflowing garbage cans after breakfast service and the uncleanliness of the pool area ie: bird droppings everywhere and leaves etc all over the pool decking.

Hotel was nice overall. Walkability was poor with dirty sidewalks around the pond area behind property. Breakfast was a bust. They ran out of food by 730

to start with , to my surprise a bottle of water was labeled 5.00 for use, that is a cheap style to welcome guest. further while using the bathroom sink I found the tap was leaking when in use, at a different spot and made the bathroom flooded enough to soak few towels, It was late already but thenext morning I complained to the front desk, which was acknowledge that they will send some one to fix it or give me a different room. On my return in the evening nothing was done and no roon availbel to switch , instead the counter person gave me about 10 towels to use when it leaks . this is Marriotts , will avoid next time

Quiet, nice outside area to walk around the lakes.

Honestly this is one of the most beautiful properties I’ve been to with residence inn / Marriott. Gorgeous, however there was a tear in my window screen, some writing was left on the counter that was purple waxy substance. The bathroom decent but the floor would get super wet with the European style open door concept and the soap dispensaries are in an awkward location making arm room even for a shorter person awkward in scrubbing body/hair. All in all the staff was great, breakfast was great and my overall stay was great! I would definitely return to this great location and staff! Even the cleaning staff asked me how my stay was and said why are you leaving early?! I smiled and said I wish I could stay but I’m flying home!

We stayed 16 nights and we were fortunate to have a king room with a view of the lake. The room was lovely and bed was comfortable. Staff were very friendly and helpful. The only downside was the lack of bacon at breakfast. In 16 days, we had bacon only ONE day! The sausage wasn't very fresh on some days. The eggs were excellent.

Beautiful location on a man-made lake in Chandler, AZ. Room was well appointed and worked great for us as seniors. Really appreciated the walk-in shower. Only complaint was the couch, though comfortable, was really low so it was a struggle to get up from.