Staff was great. No one had ever cleaned under the bed. Ever. There was no room for yoga. The toilet broke and they offered me a new room but no one ever came to fix the bidet feature. The washing machine emitted a strange smell but I eventually got used to it. Likewise the trash bin smelled like cat feces. I had to remove it from the room. When I complained to 3 cleaners that the stairway railings were filthy they said: it's not our department. On the plus side it was quiet. The bed, although broken, was strangely comfortable and I slept well.

The air conditioning was hit and miss. There was a peg holding it open and tissue stuffed inside to stop the leaks. We have stayed here many times, due to the excellent location, but the rooms are in a poor state and very unclean. The hotel is expensive considering this. Despite the rooms showing the new building when booking them on the app, once again we were given the old building. When asked for the new building, we were told no. It seems all foreigners are given the old building as a general rule. The staff were fine as usual, though the reception staff are not available until 15.00 everyday and they do not speak English.

Room appears clean but looking under bed shows that it is only visible areas that get cleaned. We were in the older building - which is tired and in dire need of an overhaul with broken doors and random desk chairs strewn on the landing areas. Air conditioning is good and the water heater gives hot showers. Bathroom and shower are clean enough though and appeared to be void of any creepy crawlies during my 11 night stay. Location is pretty decent with Family Marts a 4 minute walk away. Makishi monorail station is a 10 minute walk as is the main shopping street that is lively at all times of day.

Rooms are in very poor condition. Quite depressing.

Ive been starting at this hotel for some time now. It's confusing as there are two buildings sharing the same name and parking lot. If you get the newer one, it's great. The other one (green) is not so great. It's getting more untidy and run down with each visit. It needs sorting out

There are 2 buildings at this property. It's kind of pot luck which you get. One is great. One is not as great. In march we got the great one. In October the other.

Dirty microwave, walls were a bit dirty

I've stayed here before, but they now have a new building on the same site, which is better in my opinion than the old one. The confusing thing is, you do not know which you will get until you check in. Both are good and more than adequate. But the newer white building is better

The room so great.Bigger than i think.Staff so nice and kind.The location you can walk to kokusai dori is not too much far.I love it.Good beakfast!!

Small road to property for taxi ; a little hard to find. Bed too soft. Otherwise it’s ok. Can get better accomodation around that budgey

We were a family with grandparents and a baby travelling. On the first night, the air conditioner in grandparents' room did not work, the hotel staff moved them to another room for one night and promised the air con will be fixed on the next day. On the next day, the staff said the air con was fixed and grandparents moved back to their original room. However, the air con only worked for 5minutes and then went out again. The staff said the hotel was full and requested grandparents to stay in our room, and the hotel would not charge us for unused room as a 'compensation'. It was not an option for us as the bed is not big enough for us and the baby and the room was not big enough to let 2 extra person sleeping on the floor. The staff then offered to move grandparents to another Mr Kinjo hotel on the other side of the city centre. We requested the hotel to either move us all to the other hotel, or book us in another hotel nearby at their own cost. The staff refused both options, saying there is no hotel nearby and there is only one room available at the other hotel. After wasting hours dealing with this hotel, they finally moved us all to the other Mr Kinjo hotel. We also requested an explanation and a compensate for our loss (time cost, ruined travel plans, etc.), which the hotel staff rejected saying the other hotel was more expensive (although it was not what we wanted). We asked the staff to escalate to the headquarters, which replied nothing but "wish to see us again"

The unexpected smartphone supplied by the hotel to use around town was a pleasant surprise. The hotel was a little further from the train stop than expected and a little hard to find at night but not a deal breaker.

Close to main street. Good access. Comfortable equipments.

国際通りまでも比較的近く徒歩圏内。 旅費を抑えて寝るだけなら有りだと思います。

Positiv: Ruhige Lage, Kokusai Dori in wenigen Fussminuten erreichbar, Preis eher tief, Zimmer ist für japanische Verhältnisse eher gross. Die Sauberkeit lässt zu wünschen übrig (viele Haare, gefüllter Aschenbecher auf dem Balkon, versiffte Matratze, dreckige Mikrowelle). Insgesamt eher alte Anlage. Würde dort nicht mehr übernachten.

洗濯機があるのがでかい。冷蔵庫レンジひと通りあるのはありがたい。

施設の劣化が壁のカビ等酷く部屋内も壁紙が剥がれていたり、残置ゴミがあったり酷い。シーツも破れていた。以前会ったオートロックも無くなっており非常に残念。

受付の方がとても親切で安心できました。駐車場はコインパーキングにとめました！

立地が良く価格も安定してる

丁寧なスタッフ