Great staff and the meals are the highlights. Unfortunately the rooms are showing their age. If you don’t mind that then this is a great place to stay.

The staff were friendly and very helpful throughout our stay and made every effort to accommodate our needs. We really enjoyed the food, it was excellent as were all the catering staff.

Pleasant staff, good dinner and breakfast, quiet location a short drive from the center of Nikko.

Great stay at this traditional Japanese hotel! Property is older but clean and kept in good condition. Staff is excellent. They go out of their way to make sure you’re taken care of during your stay such as booking your shuttle each morning for drop off / pick-up from town, breakfast and dinner times. Meals are traditional Japanese

Room was clean and staff was very courteous. Good option for visiting Nikko overnight and Japanese dinner/breakfast included.

The room was a basic Japanese style tatami room. Unfortunately there was no elevator to the second floor, although the hotel staff did help with carrying the bags up to the room. Location and price were OK because we were coming by car.

Quiet and relaxing with exceptional staff.

Beautiful traditional Japanese experience with onsen and set dinner and breakfast meals. We got to experience the way Japanese people spend a short vacation in Nikko.

Excellent Japanese style breakfast, easy access to onsen. No restaurant onsite unless reserved in advance. Serene setting nice amenities

one of my best places to stay in Japan so far, clean, ryokan experience, amazing Japanese breakfast, nice staff. definitely recommended

Great place. The onsen was particularly good. Would recommend.

The staff goes really out of their way for their guests. We missed the last shuttle of the day from the train station to the hotel. We decided to walk, since we also missed the last bus. When we were walking, a van pulls over to the side of the road: it was the shuttle, which was sent out to get us, without us even asking! The amount and quality of the food served is incredible! Plenty of variety, with everything plated and served by incredibly polite and attentive staff.

Fantastic dinner and atmosphere. Friendly communcation with the staff. The outdoor ONSEN bath wasn't working properly that's the only issue I had.

It was a very exciting experience for my family. Staffs were welcoming , food was impressive . It has shuttles to/from Tobu Nikko/JR Nikko and could drop you off to Toshogu in the morning . If you have Nikko pass, you will be fine without rental car.

very kind staff

Very nice. Much hospitality. A+++ super number 1 ultra

Bain public très agreable. Hotel tres calme. Accueil chaleureux. Nourriture japonaise typique, le repas du soir ou le petit dejeuner permettent de decouvrir des specialites qu'on n'aurait jamais commande.

エレベーターがなくてスーツケースを 運ぶのが大変でした。

部屋や廊下のカベ紙がめくれているところが多い通路の照明にクモの巣がいっぱい　夕食も変わり映えしない　味も塩からい　朝食は大変良かった

料理、部屋共に非常に満足です