Overall Ratings & Reviews National Hotel Jackson, Tapestry Collection by Hilton

Holly was especially helpful to our group of 8!

Our stay was wonderful. The attention to detail in all of the antiques, furniture, lights, art pieces was exquisite. My only complaint would be that the bathroom fixtures were missing two lightbulbs which made it a kind of gloomy experience....but maybe that's part of the charm?!

Cute quaint hotel, great restaurant and bar. Deep jetted bathtub was difficult to get in and out of. Housekeeping only on request.

Absolutely beautiful, historic hotel. Luxury bedding and very clean. We can’t wait to return!

A classic, historic hotel in the heart of California’s Gold Rush country. Well worth the stay.

Clean and comfortable

Great hotel. Lots of historic fun. Clean premises and rooms. Very nice staff.

I prepaid for my room and for some reason I was charged at the desk as well. Guy told me there would be a refund process, blah blah blah. The room was freaking TINY. Air conditioning kept turning itself off and it was 91 degrees. Just not enjoyable.

Beautiful hotel. Staff 5/5/25-trip was paid for on 1/5/25, Ian who checked us in had no record said no card on file. No paperwork or information on how hotel was run. We were given the smallest room we have ever stayed in (103). Open the door and less than 1 inch to get in room. Smallest queen bed we have ever had thought it was full. Bathroom had a slant floor, dangerous until use too. Writing to the manger to let him know about his staff. Ian told us on 5/9 we had to give 24-hour notice to have housekeeping, never told or stayed in hotel you had to give notice you want your room cleaned and given clean towels, what are you paying for. Called and had to have someone on staff find out about being charge again on our credit card for this stay, finally girl Erin got it taken care of, nothing but excuses-we are the customer, had to do the work for them by complaining. Two bottles of water for customer each day, Ian wanted to charge me $2 a bottle that didn't happen got them after telling him, I'm in room 103.

Loved it

Old parts of building lovely. New Reno's very modern.

N/A

Very nice old hotel. Nicely renovated by Hilton .good job.

Problem of parking close to the hotel as both my sister and I have trouble walking on uneven ground. There was no Handicap parking near the hotel.

The beds were comfortable, the sink area had good lighting, breakfast was very good, shower was really nice. Very nice body wash, soap, shampoo, conditioner, and lotion. There was no refrigerator. Don't park on the street. Park in the public parking area.

Beautiful Main Street early American. Lukas is a very good restaurant

Wagon train event was great, gunfight shows were great.

Fine historical hotel, great staff very helpful and informative (thanks Tamara) . Room was clean and came with a fireplace and balcony seating area.

Nice beds and heated floors in bathrooms

A+++++