No elevator's "ding", this can come and go and you'll not realize. No storie / room numbers in ailes. No toilet paper at women restrooms in lobby. Valet is a must, not an option. Clean and big / wide rooms, Air Conditioner is locked and it's cold inside the room, could not get heat to warm the room. One of the rooms have visible AC installation wires. Pretty small lobby, just 2 chairs there.

Sonata Towers is an exceptional hotel! The property is spotless, the location couldn’t be better, and the rooms are spacious, clean, and very comfortable. But what truly makes this place stand out is the people — the staff is absolutely out of this world. Kind, patient, compassionate, and genuinely caring in a way you don’t often see. During our stay, my mother had an accident — she fell and fractured her wrist. The staff acted immediately and helped me take her to the hospital right across the street. The receptionist was an absolute angel: she even helped me order my medication over the phone and, once it arrived, she labeled each box with the correct instructions on how often it needed to be taken. I was blown away by her kindness. Every single day, the valet parking team and maintenance staff checked in on my mom, offering help and support. Their humanity and dedication truly touched our hearts. This hotel is more than just a comfortable stay — it’s a place where you feel cared for like family. I can’t recommend it enough!

Just a normal Hotel. Personally I did not like high beds and the fact that fire alarm 🚨 turned on at night! Was so loud and pretty uncomfortable. First time in my life I faced this in hotel 🏨 Also the light of alarm in rooms is so distracting during sleep. And yes, I would add some chairs to rooms! Service is nice, we were lucky to meet friendly receptionist girl 👋🏻

This is a nice hotel located in a very accessible area for Puebla. I was able to walk almost everywhere, to my office, to restaurants, shopping, etc. The view from the hotel is very expansive and I really like the blackout curtains. The rooms were clean and quiet and the staff was friendly. I still have not figured out what the BAR downstairs is for as I saw NO service at all any time I was there. I like that there is a 24 hour convenience store located across from the lobby in the same building. It made it nice to go down in the middle of the night for a snack or drink. I would definitely stay here again.

Location is nice but that's all. I have coffee machine in my room but ı dont have coffee glass so how do you think that ı can drink cofffee:) rooms are enough big with nice City view. The towels are tattered from use and are quite old. My air condition was not working and this is my third day in the Hotel and they will still send somebody for fixing the problem but nobody fixed the problem yet. So service is horrible. By the way ı guess they forgot to put dustbin in my room and ı am using ice bucket as dustbin. Servise is so so so funny.