Overall Ratings & Reviews AC Hotel by Marriott Manchester City Centre

Although the aesthetic of the hotel was nice. It was below standard. Shower was damaged, sink was damage ( objects placed to hide said damage). We booked a room for two but they was only towels and toiletries for one.

Best place to stay

It was very neat and clean before arrival and the staff gave great customer service!

The front desk experience was less than amazing, especially the gentleman that checked us in was a complete disgrace to your brand. We arrived earlier than expected. Fully understanding that we cannot get checked in. Was hopeful that we would be offered to check our bags and then we would come back later to finalize the room check in. Instead we got met with. It’s too early. Unsure what you were thinking. Unreal and was appalled. We asked a different agent who allowed us to check our bag and took our number so that we could be reached if something opened up. The other agent glared and shrug us off. Beyond upset. Most encounters from that point forward got better. Until he showed back up to work the next day. Met with the same attitude and stand offish ness from said individual. Will not go back.

the hotel is good to stay, however there is no instruction for the parking prior to arrival

Very expensive for the quality of the hotel. No heating in room so we were given a portable heater to heat our £200 a night room. Still waiting on our deposit for the room. I've never been charged a deposit for a hotel room before on arrival.

Hit with a must pay a £40 breakage deposit at check in - Don’t worry you will get it back Not great it’s 2025 and not notified about this when making the booking

It was ok. Staff not that helpful and friendly and bathroom v small. Not in my mind. Marriott hotel standard

I stayed here for my partners 30th birthday, on the first night we realised our AC was not working and therefore could not put the heat on. The room was freezing. We then contacted reception who then gave us a plug in heater, which turned itself off, and therefore we were cold during the night. The beds are also uncomfortable

Property was nice and clean. Staff were courteous and friendly and food was ok. Kitchen closing at 9pm is a downer but nice bar as well

Friendly staff at the front desk and in the restaurant/bar. They upgraded our room free of charge, which was a surprise! The room and bathroom were clean with all toiletries. It was a bit chilly though as we just couldn’t get the heating to work no matter how much we played around with the thermostat (I’ve removed a star for this). The location is great - just a few minutes from the city centre, tram stops, and Piccadilly Station. Breakfast was great. I thought it would’ve been just continental but they had some cooked food too - scrambled eggs, beans, bacon - which I really appreciated after a long night out in the city. Also tried the cocktails and other food, which were good. Overall, pleasant experience and I’d stay again.

Stay was great food was also great aswell and a good price my room was clean and comfortable

Nice hotel, but be sure to find and pre-book parking nearby as the hotel doesn't have a car park. Parking in Manchesters is expensive and can easily run to close to the cost of one nights stay if you are staying for 2-3 nights! Hotel was nice, staff friendly, well located, quiet (for city centre) and was close to all the things we wanted to be near. Would stay here again.

Nice hotel, well located with decent parking nearby. Staff generally very friendly and service was good. Reception staff need to be more aware of customers waiting at the bar (look up not down when passing!) but otherwise they were very friendly and welcoming. Room comfortable, clean and well equipped. One night stay for trip to the AO, would use again for a city break.

The hotel description clearly says parking available, this was the reason we chose this hotel, when we arrived we were told there is no parking and were directed to a multi storey car park where we paid an extra, and had walks to and from hotel in rain with bags. On top of this the bathroom flooded with shower on and the shower was freezing cold even after letting run for a long while

I always stay at this hotel and never disappointed. A short walk to the heart of Manchester. Breakfast very good!

Nice, spotlessly clean hotel with friendly staff. Great location in the Northern Quarter with plenty of bars and eateries. Hotel bar also nice. Only marked down 1 star as bed was a bit hard.

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Everything was great except that at the bedroom we could hear the neighbors talking or people at the hallway

Overnight stay for business. Nice room, took ages to find the place though