The guy that greeted me was very hospitable and nice to talk to. He made me feel very welcome and also allowed me to leave my belongings on the premise before checking in and after i checked out, so i wouldn't be carrying them with me everywhere. If traveling to Inverness in future, i would definitely be considering staying in this hotel again. Also, the entire hotel is really well decorated, and has a lot of interesting pictures of Scottish heritage and the different clans which I enjoyed looking at