Overall Ratings & Reviews Mercure Chengdu Chunxi

The room is very clean and very big. Nice hotel. I will choose it next time.

Mercure Chunxi was quite disappointing. It is quite a distance from the train station and there isn't much around the area (seems to be near the office buildings). The air condition is centrally controlled and the air ventilation isn't the best. When we called for help, the technician was quite rude and told us off. Quite a disappointment coming from Accor Group.

Check-in is a very unpleasant experience. Arrived at the hotel around 2am, shocked to be told their computer can not find my booking, it took them almost 50 minutes to check us in. With modern decoration, the hotel room could be liked by the young generation. The hotel bed is comfortable. The bathroom Has japanese style automatic cleaning toilet. Sofa couch is damp, fortunately not bed. The towel is kind of wet. Location is good, in the heart of Chengdu.

Excellent hotel and very good price would recommend

Great and New hotel and hotel facilities at Chunxi Shopping area. Affordable price for Mercure standards.

The hotel provides value for money, being centrally located amongst commercial areas and food venues, good customer relation (Manager Amber Gu went out of her way to make our stay comfortable), great value breakfast, free self service laundry facilities / particularly helpful for travellers who may have been on the road for a while. Only complaint - no air condition when in Autumn - making the room too hot to have a peaceful sleep

Modern hotel with good service. Breakfast good. No restaurant in hotel for lunch or dinner. Not so good for us foreigners

The hotel was comfortable and clean. Good services. But it is too far from town. Have to take a taxi to go any where. Cannot walk to any shop or restaurant

nice and clean. good location

Very nice and comfortable hotel to stay. Near city center with a lot of food and entertainment available.

Logging into the WiFi required a mainland Chinese phone and ID number...which is massively inconvenient for non-mainland visitors. The staff gave us attitude when we asked for help about it too. The room design wasn’t so great either; the toilet, sink and shower were separate, and the doors to the toilet and shower rooms were semi-transparent. This design makes things difficult for guests who are staying in the same room but don’t want to see each other naked.

Poor check in. Not King size beds. Bugs in room. Very bare minimum. Nice 2 star.

We had a nice stay at the Mercure Chunxi. The location is great and service is good. Special thank you to Jasmine of the front desk for her great hospitality and excellent service. She gave good suggestions and always service with a smile!

I'm very pleased with this hotel. I like the style of the hotel room. Large French Windows, good view. Breakfast is also very rich. The hotel is very well located for the main shopping and also for dining.

Staffs were very nice and helpful and nice and helpful

Good comfortable hotel. Near pedestrian street which food and activity is plenty. Breakfast is sufficient but not lavish. Good occupancy so book early.

No air conditioning even though the temperature was 28 degrees and there was only a single window for ventaliation

My only peeve is that for a 4 star hotel, the hotel does not have (ie not switched on) any in room ventilation (eg air conditioning or fan). While this was “cool” at night (28 degrees), it meant that the window had to be kept opened and noise from the main road kept me awake. As the hotel overlooks a park, the local residents will make sure you are up by 6am. It is also very frustrating that I had various excuses why the air condition was not available. The only reason why I did give a 3 is because after all the shenanigans about why / when the air conditioning will be switched on they did offer and fan and I could rest well at night. Room is quite large and good. Staff is very friendly with a free laundromat and a great location but all these can’t help that I didn’t get a good night’s rest

Staffs at front desk are super nice. The automatic delivery robot was super cute.

Everything was amazing