Overall Ratings & Reviews Crowne Plaza NORTH AUGUSTA by IHG, an IHG Hotel

The staff were very nice and accommodating. I will definitely be staying there again.

This Place Was horrible • We were told upon booking that we'd get conjoined rooms. this wasn't true. • first room wasn’t available until 5 and the second until 7pm. If I check out late, you charge me, but you can check me in when it’s convenient for you? • rooms were NEVER serviced. Had to go down and ask for towels to be sent up on last day. • MULTIPLE COCKROACHES. Not the big “those are water bugs” cockroaches, but the little ones that like to infest clothing. Found at least 3. Know there were more. • After one night mildew started to form on one of our bags. The a.c in that room ran constantly but never got below 75. Very moist. Wife woke up on our last day with super sore throat • Pool never had towels and felt like it hadn’t been cleaned in weeks. Saw some other guests allowing in 5+ local friends and their kids. Staff didn’t care. • Front desk lady was super rude and couldn't be bothered to help in any way.

We were celebrating our 40th wedding anniversary ❤️

When I checked in, I was treated as if I were a burden to the existing conversation the staff was having. During my entire stay my room smelled like wet dog. I bought air fresheners but nothing worked. I couldn’t change my room because the hotel was sold out. On top of the smell the room was not clean. The couch was filled with unidentified stains that grossed me out. To be fair, this was part of a family trip so I got to see a couple other rooms and they weren’t as bad. The pool repeatedly had no towels and was disgusting. The hotel also used some slippery substance to clean the floors. I almost slipped and fell multiple times. My sister in law did fall The bar and rooftop were very cool. Great food and service. The breakfast was not great. The location of the hotel was great. Cute little area with things to do. Overall the hotel has so much potential

Liked area, close to Riverwalk, close to Wellstar if you have an appointment as I did. Only 2 bath towels provided daily but were able to get additional upon asking. Lack of a safe in room was inconvenient. Mini fridge could use an upgrade, not very cold if you need this amenity. Recommend a light blanket vs comforter for summer months, a bit too warm, had to crank down AC quite a bit. Staff as accommodating as they could be, very friendly.

Great stay. The man at the front desk was so kind & the housekeeping was also wonderful

Extremely clean and well maintained

Wonderfully comfortable and clean.

Great stay

Thoroughly enjoyed our stay!

Roaches. Took video and pictures of them. Then they downgraded my reservation and told me to take it up with Expedia

We had a great stay! The location is perfect—walkable to restaurants, sporting events, and scenic walking and bike paths. The staff was super friendly, and the hotel itself is beautiful. Highly recommend!

Very nice for the most part near restaurants plus restaurant and bar in hotel. Walking trails nearby. The only bad part the light wouldn’t stay on in the bathroom while you were in the shower apparently on a short timer which couldn’t be adjusted!

Loved the location

One of our rooms was dirty. Sheets had stains, bathroom floor had hair on it. One of the complementary bottles of water was open and half way full. The noise from the rooftop bar was extremely loud and kept us up and then they were moving chairs cleaning up until 1am. Not a good experience for our stay.

No surprises!

I didn’t like how i wasn’t able to run ny game on the wifi thats it. The staff was respectful, helpful, and friendly. View was amazing and the room was great.

Decent nights day.

None

No room service avaliable. Staff were nice and I was able to use the shuttle to be taken into town within a 5 mile radius. Great perk. Laundry service was available, meaning you could go do some laundry if needed. Gym was nice and clean. No cleaning solution was available the two times I I went in so I used my own packet of wet ones. Roof top bar was nice as well as the pool area. In house resturant was ok. I paid $30.00 for breakfast for the 4 days but the steak was well done on two occassions when I asked for medium rare. Cleaning services were terrible. The shower was dirty when I arrived. They came to "clean" it but it still was gross. It was like they went in and looked at it and walked out. I didn't note this a second time to staff as I did not want to be difficult. I had to request towels rather than them being left. The one time they were left, the hand towels had red stains on them. They did not come in and change bedding or vacum the floor at all during my stay. They took the trash and that was it. Hard to tip when people are not doing their job. I'll stay at the Marriot next time as I've never had any problems. Thought I'd try something new. Lesson learned.