Overall Ratings & Reviews Kiki Witz

The customer service was horrible. They gave me a room where the door was unable to open and when I went back to my room around 9PM the door couldnt open and I had to climb into my room through the window and ended up getting a cut. Not to mention there was a roach and spider in my room! Horrible experience!

The room was clean and had plenty of space. It was close to the freeway but almost too close since you could hear cars and noise from a neighboring cabin or property. Despite there being sort of an attempt at an ecolodge there were no bugs or even frogs to be found-they must spray pesticides or something. Close to art box and 10 min from town.

We only stayed one night, thankfully, but were very disappointed. We arrived at the property after a warm afternoon of sightseeing, and were looking forward to a nice swim and a cocktail at the swim up bar. After checking in, there were no staff around, the restaurant was empty, and the bar looked like it had never been open. When we found an employee, they said they did not serve alcohol. They did not seem to serve anything really, and there were signs everywhere about no outside food or drink. Our cabin was nice enough, but was right next to the highway, so very noisy. Would not recommend.

Pros: This property is beautiful and the Hibiscus room was large and comfortable. The staff was friendly. Cons: We chose this hotel because it had a restaurant and we were unable to get a rental car due to high demand. The restaurant was closed for all meals. When we checked in, we were told there would be breakfast available but the one morning we wanted breakfast, they were not offering it. Note that if you stay here you will absolutely need a car to get around. The taxis into town were quite expensive. I would recommend staying in San Ignacio if you are looking to book excursions into the jungle as most tour operators use that as a jumping off point.

Nice central location. We were only people staying for our nights. Fantastic old bridge that was the best to see. Close to a national park with walking trails.

4

Rose was great she went out of her way to help us get settled in she even came out in the pouring rain to tell us our car lights were on Did not like the low bath sink and low mirror and could not get a to go coffee they did not have take away cups only their china cups

This property is a paradise and the staff is more than kind, professional, and accomodating. Thank you Rosa, Philip and Miguel for making our stay magical and memorable.

Nice cottage, good wifi, right next to a river in the jungle and with the excellent staff I would recommend it to anyone going to tube the caves.

Loved the cabin very clean and well appointed

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The overall atmosphere of the place was fantastic. It was far enough off the road that it was quiet, and it felt very secluded. The scenery was beautiful. We enjoyed the short walk to the restaurant and pool. We really can’t comment on the restaurant as we chose not to eat dinner there, as we were not hungry. So of course, the next morning we were starved. And they still were not open by 730. I’m not sure what time they did finally open. Also, being a coffee, lover, having no coffee pot in my room was a bummer. We finally drove into town to find a cup of coffee and breakfast. The pool was lovely. Perfect temperature.

We stayed in the "glamping" cabins, so the rooms are a bit rustic, but they have everything you need, and the staff was very friendly.

The property in itself was great, very beautiful and serene. I loved it. What I did not like was that due to property hosting a wedding the very next day, I had to be inconvenienced as the bar and the kitchen were not open because everyone was busy prepping for the wedding. What does the wedding have to do with me? Why should I be inconvenienced from having a meal and a drink? Kiki Witz hosting an event should not affect any other guests staying there.

Staff was fantastic, especially food servicer. Great food, customized to our taste buds.

Staff really friendly. Nice cute little cottages. We really liked the one next to the stream. It had the sound of running water away from the highway. Pool was operational.

The front desk agent and manager are so courteous and friendly. Amazing staff amazing food and an amazing place. I definitely would visit and recommend others to to give it a shot!!

This was my second stay here this week. There were very few other guests, and it was quiet and peaceful. David and Criston, the young kitchen and bar employees, made me feel very welcome. They were friendly and attentive, and my food and drinks were top notch.

Very beautiful place to stay quiet and comfortable. i loved it, and it will definitely be my go to place to stay next vacation

The positives were the kitchen staff. period