SJ Grand Hotel Monterrey

Explore SJ Grand Hotel Monterrey
8.2
Very Good
From 1,001 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.2

Traveler Reviews SJ Grand Hotel Monterrey

Number of reviews per page
20
40
Top reviews
Francisco
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10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Place was really clean and super safe. Definitely coming back.
Maria
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Clean room, good food, and awesome terrace and pool. Only “issue” we had was getting enough towels for everyone in the room but it was totally fine, we just kept asking and they gave us some! Would definitely stay here again
Mario
icon-with Friends
with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean and friendly staff
Antonio
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes
Isabel
icon-Business Family
Business Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The room smelled very bad like mold the staff was super nice and attentive it was very hot in the room we put the ac up because it was to hot and in the middle of the night it turned off and we couldn't turn it on
Raul
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Hotel was in renovation but keep it clean and business friendly
Rodolfo
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Nuestra llegada fue muy de noche y en ningún momento nos enteramos por Expedía que el hotel realmente se llama San Jerónimo, así que a la 1 de la madrugada fue un susto que el taxi nos dejara ahí y no saber qué hacer al ver la puerta cerrada. Creo que deberían de agregar eso al mensaje de respuesta a cuando escribí para decir que el vuelo llegaría tarde.
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Ruben
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Room service was disappointing on cleaning service and refilling the water bottles and coffee and at the time we requested at the lobby they said we supposed to have in the room (we stay in 2 nights)
Luis
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Good
Gerardo
icon-Business
Business
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Good location and Great staff
YAHAIRA YESENIA
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

First night that we arrived, the air conditioner wasn’t working. The manager change us to smaller room and have us the breakfast free. Room was ok.
Raul
6.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

You can hear eve
Gustavo
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

They need to change their towels. we found many towels with wholes and stains, also the floor carpet of the room had a lot of visible stains, and sticky areas. The pool area restrooms smell and they dirty men and women section.
Fernando
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

It was okay
Neil
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

This hotel have a convenient location but the roof top the floor was dirty
Jose
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

I liked the area. Its safe and easy to move around. I didnt like how small the beds were and how the bed frames were bigger then the actual bed. It would stick out. Also they say the pool closes at 11pm but get kicked out at 10pm. All because their too lazy to go up at 11 to close.
Rebeca
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

I like the location, but the parking lot is horrible, looks like abandoned, and also no air condition on the hallways on the hotel, other than that pretty good
FIDEL
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

We were not provided with breakfast vouchers, the television remote was malfunctioning, and it required two phone calls to get it repaired. Despite requesting our room not be cleaned, it was cleaned anyway.
Zhiwei
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Good
ALDA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Todo bien. Limpio y personal Agradable
Number of reviews per page
20
40