I recently stayed at Protaras Plaza Hotel and unfortunately, my experience was quite disappointing. Upon arrival, there was no soap in the bathroom, which was a frustrating start. We were a party of four but only received three bath towels, and despite raising this issue multiple times, the situation never improved. The towels we did receive were dirty and marked.
Room service left much to be desired; the floors were left dirty, beds were not made properly, and we were often left with a folded sheet instead of a properly made bed. To make matters worse, the bathroom had mould on the ceiling and we encountered ants during our stay. The safe was also not functioning, and despite notifying the staff about a loose tap in the bathroom, it remained unfixed.
The beach towel policy was unappealing, as you had to hold onto them for 2-3 days before exchanging for new ones. Breakfast was another letdown—there was no air conditioning in the dining area, making it uncomfortably hot, and the drinks were often warm and diluted. Items like cake and soutchouko were not replenished, which was disappointing.
Lastly, borrowing an iron was an inconvenience, as you had to request it and return it after use. Overall, I cannot recommend this hotel based on my experience. There are definitely better options available in the area.
