Overall Ratings & Reviews Canopy by Hilton Chengdu City Centre

Intertesing fact :the hotel has an autonomous robot for food delivery, it can control the lift, move on its own, and make decisions based on sensor input. Overall stay experience :modern design with good cleanliness and hardworking housekeeping, location is central and convenient with many eateries and shopping nearby and is within walking distance to metro. Room is very spacious and well equipped with sofa, table and chair, mini fridge and big lcd tv. Bathroom is big encompasses the dry area ( toilet, vanity) and wet area for shower and there is a bath tub too. The bed mattress is comfortable and pillow and duvet are of high quality. Unblocked view due to high floor that provides a panoramic view of Chengdu city. Downside is that hotel lobby is located at 31 floor but the rooms are located at lower floors and there's no direct lift to reach the hotel room floors from ground floor due to security reasons and need to detour via the lobby floor. Lobby staff attitude appears to lukewarm.

great experience in this hotel, good breakfast

Very clean, fabulous breakfast, and good service

Staff - front desk especially Ceci provides excellent services, suggested useful food recommendations which suits our taste bud. We went to 2 of the places she recommended and food is really good and value for money. I would also like to compliment the housekeeper for proactively refilled more coffee capsules when she notices we consumed 4 on our first day. Kudos to the staff for taking the initiatives and taking care of us.

Great location, view and services. If you are Diamond member of Hilton, you’ll get free room upgrade, free breakfast, welcome fruit plate, extra milk deliver to your room, and extra dessert in the breakfast. A pleasant stay!

All good, we love it.

Good location

Modern and chic hotel design, room is just awesome, so cosy, comfy, solid Tempur mattress, that we had many good night rest at Canopy. It would be great if it has a swimming pool. Location of hotel is superb, walking distance to Tianfu Square for shopping / meals, we visited Chengdu museums and several others all within hotel vicinity. Good to return and stay here again.

Hotel facade to interior is super cool and comfy. Only elevators which need to transit to another elevator on opposite side to be able to go to our rooms. Love the interior and spaciousness of our room, ultra comfy bed and comforter. Vibrant orange colour theme, as sleeping under orange canopy, stylishly designed bedside light is chic and cute. What I see from photos online, finally get to stay at this hotel which is awesome. Staff are very helpful, they tend to appear near my room whenever I have something to ask :) Highly recommend. My friend and I already commit will stay at Canopy by Hilton again when we revisit Chengdu.

Very nice hotel and fantastic value. The location is hard to beat, right in the city center. The Tianfu Train Station is right across the street.

Hotel is new and clean and nice. But we were there in a mild winter and it was central heating which they could not turn off - so the rooms are really stuffy. They had to bring us a fan and we had to leave the windows open - so much for eco-friendliness. But hotel is really nice. And staff are friendly. Would stay again.

New and well furnished. Staff are friendly. Area is quiet and accessible to many parts of the city.

A bit noisy

Very Nice place, a centre to all tourist attractions, and surrounded with local restaurants, convinient shops and shopping areas! Most attractions and places are walkable distance.

Great and modern hotel

I will stay here again.

Good, comfortable and centrally located hotel with attentive front desk service.

The entrance of hotel is located in an alley. Didi drivers do not know how to enter. It is in center of the city, by chengdu park. It is a walkable distance to good restaurant and shopping mall. However, most of staffs do not speak english. The one that do, not many speak well. This is true for all china. I do recommend it.

My stay at the Canopy has been exceptionally pleasant. The hotel has a modern, smart and simple design fused with Chengdu elements. The staff (especially Xiaohong) are very accommodating and even let us check out way later for free. The rooms are spacious with modern amenities and the breakfast is delicious. I highly recommend this place for business and leisure travels.

Bad experience! The first room was smelly, the courtain and toilet seat didn't work properly. The windows faces directly to a office building and the staff from the reception told me this was a Tianfu square viewed room?! No sorry during whole complaining. Cannot believe it's a five stars hotel belongs to Hilton. Location is good, BTW Ritz Carlton is just on the corner