Overall Ratings & Reviews SpringHill Suites by Marriott Philadelphia West Chester/Exton

Very quick checkin

We had ants in the room, Tv wasn’t working for the first night. We had a random wet spot on the carpet that wasn’t taken care of. Toilet was not cleaned before we checked in and empty water bottles were found in the couch when we prepped it for a sleeper.

The property was acceptionally clean

Customer service front desk Name Daniel was rude, combative, and blamed not having fruit, noises room and no business internet in the lobby as being due to 400 lacrosse team members taking up her time so she couldn’t or wouldn’t accommodate us! The hotel is nice but Daniel needs retaining in customer service etiquette! We not recommend nor return here. We ended our stay 2 days early!

The hotel was clean and quiet. I loved the design of the room. The sheets were fresh and the room smelled clean. The water pressure was good and the workspace in the room was convenient.

Nice place

Kids like the indoor pool

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Poor design in room No services nearby Had to drive for all meals or to get a drink

Very clean and friendly worker.

Upon entering the lobby, the hotel exudes a welcoming atmosphere. It is also very clean.

This stay was fine. Don't be fooled by the “free breakfast”, it is not an actual breakfast. Choices in the area are limited but I world stay somewhere else next time

My children had an excellent experience and impression about their stay, nice seeing the smiles on their faces

Very pleasant experience from checking in to checkout. Staff greeted you with a smile & very pleasant. The room was very clean. The complementary breakfast was very nice too. This definitely our favorite hotel and we will be staying here again when we come to visit our family in PA. Thank you!

Nice place

Property is clean and accessible to the freeway. the route 100 side is noisy, so we always ask for the turnpike side. The gym was great for our needs. Lots of room in the rooms to be comfortable.

alway nice stay very clean

Beautiful room, new, clean, comfortable beds with room to spread out and not be on top of each other. Only minor negative may be that it was slightly noisy from trucks driving by on the Turpike. Would stay again. 4.5 stars out of 5

Nice clean modern hotel in a quiet safe area. Closet o highway but traffic noise was not bad. Several restaurants not too far away. Breakfast was good. Would stay here again

I arrived at the property a little bit before check in time and asked if I could check in early, even though I did not expect to get into my room. Not only was I allowed to check in early, but since the rooms had already been cleaned, I was allowed to go to my room and get settled in. I had a couple of hours before I needed to see my doctor so this gave me an opportunity to take a quick nap and clean up. I was so grateful. In the morning breakfast was prepared and ready: everything was hot and delicious. The staff were amazing, kind and accommodating. I will definitely return to this hotel when I come back to Philadelphia.