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Explore Village Hotel Sentosa by Far East Hospitality

Traveloka (58)

Other sources (946)

8.8

Very Good

From 58 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

8.9

Meal

8.7

Location

8.8

Service and Facilites

8.9

People often mention about Village Hotel Sentosa by Far East Hospitality

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Ambiance (4)

Surroundings (3)

Staff Friendliness (3)

Room Space (3)

Soundproof (3)

Hotel Area (3)

Distance to City Center (2)

Accessibility (2)

Family Friendly (2)

Bedroom (2)

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Traveler Reviews Village Hotel Sentosa by Far East Hospitality

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Customer reviews

Luong T. T. H.

7.0

/10

Reviewed 6 week(s) ago

I paid full via Traveloka at the time of booking but when I checked out, the hotel charged me again. On July 15, when I sent Traveloka the bank statement to show that they charged me twice for the same booking but until today, Aug 05, after numerous times contacting them, they are still quiet and show no solution or progress. Guys, have you encountered the same problem with Traveloka and Village Hotel Sentosa? What are you supposed to do next in this case?

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Accommodation's Reply

25 Aug 2025

Dear Luong T. T. H., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important a smooth and transparent payment process is for our guests. Please be assured that we have completed the refund process on 15 August 2025. If you have not received the refund in your account yet, we recommend contacting your bank as processing times may vary depending on their policies. Once again, we are truly sorry for the delay and appreciate your patience throughout this process. Should you require any further assistance, please do not hesitate to reach out to us directly. Warm regards, Elroy Laurent Leow “Where you eat, play and explore like a local”

L***e

Leisure

10.0

/10

Reviewed 13 week(s) ago

The hotel was certainly very family-oriented. The pools were great, and my three young kids loved them! There was a good variety of food for the breakfast spread, too. All in all, great hotel!

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Accommodation's Reply

23 Jun 2025

Dear L***e, Thank you for your kind feedback! We're so happy to hear that your family had a great time, especially your little ones enjoying the pools. It's also wonderful to know you appreciated the breakfast spread. We look forward to welcoming you and your family back for another fun and memorable stay! Yours Sincerely, Elroy Laurent Leow 'Where you eat, play and explore like a local'

veronica w.

9.7

/10

Reviewed 23 week(s) ago

The staff is very friendly, very informative, & very helpful. Breakfast is quite varied, only for us the food is a bit salty, cured by the noodle station whose staff is very friendly 🫰🏽👍. It is easily accessible by public transportation. Close to the rides in Sentosa & many delicious restaurants around it. It was very enjoyable to be able to stay 3 days 2 nights at Village Sentosa. We will repeat the next trip. Thank you

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Accommodation's Reply

29 Apr 2025

Dear Veronica W, Thank you for your wonderful review! We’re so happy to hear that you enjoyed your stay, found our team friendly and helpful, and appreciated the convenient location and breakfast variety. We can’t wait to welcome you back for another memorable trip! Yours Sincerely, Elroy Laurent Leow Where you eat, play and explore like a local

Sarah G. A. E.

Leisure

10.0

/10

Reviewed 24 week(s) ago

Friendly staff, complete facilities, really fun at night to watch at the pool, there is a swimming pool with a bay view.

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1 people find it helpful

A***h

Staycation

8.5

/10

Reviewed 39 week(s) ago

The staff was very friendly, greeted us with s warm smile & gave us ice cream . Had a really pleasant stay here, although we were bumped that the big pool is under renovation, the small pool was great as well! would come here again ~

2 people find it helpful

Accommodation's Reply

30 Dec 2024

Dear A***h, Thank you for your lovely review! We’re so glad to hear that you had a pleasant stay and appreciated the warm smiles and hospitality from our team, as well as the surprise ice cream treat. While we regret that the main pool was under renovation during your visit, we’re delighted that you enjoyed the smaller pool. We can’t wait to welcome you back to experience the newly renovated pool and another memorable stay! Yours Sincerely, Elroy Laurent Leow "Where you eat, play and explore like a local"

Philip J. C.

Business

9.4

/10

Reviewed 55 week(s) ago

Family friendly hotel, nice and awesome swimming pool and clean room.

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Accommodation's Reply

18 Sep 2024

Dear Philip J. C., Thank you for your positive feedback! We’re delighted to hear that you enjoyed our family-friendly atmosphere, the swimming pool, and the cleanliness of your room. We look forward to welcoming you back for another great stay at Village Hotel Sentosa! Yours Sincerely, Elroy Laurent Leow "Where you eat, play and explore like a local"

Rosalia P.

Staycation

10.0

/10

Reviewed 59 week(s) ago

Large clean swimming pool. Location near bus stop and train Sentosa. Clean hotel, friendly service.

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2 people find it helpful

Accommodation's Reply

30 Jul 2024

Dear Rosalia P. Thank you for your positive feedback! We’re pleased to hear you enjoyed our clean swimming pool and found our location convenient. It’s great to know that our friendly service added to your experience. We look forward to welcoming you back soon! Yours Sincerely, Elroy Laurent Leow "Where you eat, play and explore like a local"

Agnes

9.4

/10

Reviewed 88 week(s) ago

Perfect for family gateways. My kids really love to stay here, we have room with ocean view. Swimming pools also nice and big. Convenient access to train station, only 2 mins walk.

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devi m.

9.7

/10

Reviewed 90 week(s) ago

It was definitely a great 3days 2nights stay at the Village. The room cleanliness, the amenities stuff, the pool (oh my son was so happy), even the movie night on Saturday night! Not to mention, it 's only 500meters away to the sky train and you can back and forth visit vivo mall or siloso beach or the sentosa resort for free. You won't regret: ').

2 people find it helpful

Rosmawati B. T.

9.1

/10

Reviewed 92 week(s) ago

This is our second time staying in the hotel. Had a great time. Hotel staff are very friendly and helpful. My daughter lost her phone but luckily managed to get it back. A kind soul return the phone to hotel staff. A nice hotel with not only good staff but good guest. Will surely recommend to my friends.

2 people find it helpful

Jeannie N.

8.5

/10

Reviewed 119 week(s) ago

Did not expect the room has bathtub, assigned with highest floor and paranomic views. My kid enjoy the staycation and says this is the best one she had ever tried!

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melissa r.

8.5

/10

Reviewed 157 week(s) ago

This hotel really caters for family. The room is clean, I absolutely love the unlimited drinking water and the environmental friendliness of this hotel. The kids activities are so thoughtful and the pool is superb! Kids totally enjoy the staycation.

4 people find it helpful

Khouw R.

Romantic

4.5

/10

Reviewed 290 week(s) ago

Due to Corona, all trips to Singapore are canceled, and cannot be refunded.

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1 people find it helpful

Abdul Kadir Riyadi

Family

9.7

/10

Reviewed 299 week(s) ago

The hotel is very luxurious, our favorite is the very elegant pool view. We stayed as a family with two children, in a very luxurious room. Very modern rest rooms beat 5 star hotels in Indonesia. the distance to the beach is close, the distance to universal studio is also close. The distance to the merlion is also close. From Changi Airport you can take the MRT (per person less than 2 dollars) or take a taxi (about 16 dollars). The hotel does not provide halal food, but next to the hotel there is an Indian restaurant that provides halal food (we eat fried rice and briyani rice).

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5 people find it helpful

Setiyorini

Family

8.5

/10

Reviewed 303 week(s) ago

Narrow room, but complete hotel facilities. There are shuttle buses to universal and others. Swimming pools are plenty.

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Felicia Melani Angdriani Ang

Family

10.0

/10

Reviewed 306 week(s) ago

Have very friendly atmosphere and convenient location on Sentosa. Within walking distance to cable car station, monorail station and got shuttle bus to go and forth the mall. Easy access to food if you don't want to eat at hotel restaurants. Great service staffs.

2 people find it helpful

Rhea A. M.

Family

8.8

/10

Reviewed 306 week(s) ago

The location is perfect. The rooms are quite small though but it is okay since we are out anyways. The staff are also polite. The lady at the desk in the lobby who is assisting with Singapore tour activities made our trip easy. She was very kind and patient to help us out.

3 people find it helpful

ERIK W. K.

Family

5.8

/10

Reviewed 307 week(s) ago

The service is very long. Old check-in for my goods left at the hotel also took too long.

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2 people find it helpful

Mona N.

Family

9.7

/10

Reviewed 322 week(s) ago

Best time holiday with my kids.

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Debby K. I. P.

Romantic

5.7

/10

Reviewed 332 week(s) ago

No bathup for deluxe room like the picture, smelly room, no carpet too so looks like budget room, the swimming pool is short only around 1m, unfortunately we don't get what we paid for. Better to take hotel only in the central city and go to sentosa by MRT/taxi.

1 people find it helpful

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