For a 5 star hotel, the service level was not up to par. Upon check in we told them it was our 30th anniversary the next day. He said ‘very nice’, and that was the end of it. In general the staff just missed opportunities to be more valuable all along the way. We stayed at the Mandarin Oriental over my birthday and I had 5 staff wish me a happy birthday, a box of chocolates, then a dessert with a bottle of prosecco delivered to our room. They outdid themselves. The comparison at this hotel was stark. Basically if I ran this hotel chain, I would look at Mandarin Oriental and say, ‘how do we get our staff and service to be like them’. They would have years of work ahead to get there. Normally I wouldn’t expect much, but I had just seen how good it could be.

Customer service and very helpful staff. Breakfast was lovely and plenty of choice. Very hands on staff.

All services super

Super great breakfast and dinner restaurant

We stayed for three nights and had a lovely time, the staff were really helpful. The restaurant food was lovely and the hotel was clean quiet and well maintained would recommend.

Everything about this hotel is amazing! (Coming from someone who only stays at 5 star hotels) From the service, to the rooms to the amazing food in the restaurant, I cannot imagine a better place to stay. Also in a great neighborhood with more amazing restaurants and walking distance from great shopping and sight seeing. Don’t hesitate, the Palladio won’t disappoint.

Amazing Experience

Comfortable room. Excellent location. Reliable and fast wifi.

Nice people and great hotel

Everything was excellent. Definitely will be back.

Room was immaculate and service was great. Wonderful view from balcony rooms.

Amazing hotel! The staff cannot do enough for you, friendly, polite and always smiling! The rooms were so comfortable and spacious! the location is also perfect for exploring the city! I would stay here again and again!

Centric location near many sights. Friendly staff.

The location is excellent. Accessible to many key sightseeing sports and dinning place with 20mins walk. Staff is very friendly, professional and responsive to guest request. Room is clean and tidy. Price is reasonable too

Great location

Service was excellent last dinner was bad

Lovely "boutique" hotel, well located with friendly, helpful staff. We also enjoyed the breakfast buffet/a la carte as a great start to the day.

This hotel was almost perfect. The room was very nice, terrific pool near the top, convenient to almost everything, stellar service throughout. The only issue was the shower - the water NEVER got hot. At best, it was tepid, and even then it would cycle from tepid to ice cold and back. Other guests shared having the same problem so it wasn’t just our room.

Beautiful hotel, with wonderful staff!

Professional and friendly staff Centrally located hotel Clean and modern