Overall Ratings & Reviews Hotel Jatay

The shower is big enough got water. The only thing that I didn't like is the carpet looks dirty and the blankets on top looks with stains of oil or something and the towels are old and smells bad.

Excellent

Our door lock was not working, so when i called reception, somebody from maintenance came and said "oh yes, its not working but it will be fixed until tomorrow", i was travelling with my daughters and felt powerless & unsafe. we had to move a sofa in order to lock the door.

No wifi service for tv or room phone line to call fromt desk or restaurant

Beautiful hotel. Loved everything about it! Staff was amazing!

Nice weekend getaway. Across the street from Playas de TJ. A bit noisy with hotel staff on the 3rd floor, felt super safe w/all the police presence. We would stay here again, but on a different floor and maybe a view of the outside instead of the hallway would be nice.

Everything went well here stayed here many times and never disappointed

Very clean and location is very convenient, right in front of Playas de Tijuana Malecon. Only issue is looking for a parking spot. Plenty of places to go eat.

Great

Our room experience was horrible. The wi-fi didn’t work at all, I called the front desk, they said that they will reset the system but it never worked. There was no hot water, we had to shower with cold water in the morning. The AC did not work at all, it was extremely hot at night to top it off the AC light was ON the whole night, it was like sleeping with the lights on. Our window view was their back stock area, full or toilet paper, mops and cleaning supplies our beds were also very hard. I’m have never left a review before even with bad experience because I don’t like to talk negative instead I love to help business but this was very very upsetting :(

Friendly staff. Good clean hotel. Very good location.

Close to the beach and many shops around the property.

👍

The property itself was clean and well located. Tons of places to walk to. The only caveat is that the rooms on the south side are next to all the music and noise. And on the weekend it goes on late into the night. Otherwise it was a great stay. The restaurant upstairs has good breakfast.

Customer service was on point and excellent

Had a nice couple of nights in a room with a side sea view the room had basic amenities and the bedding looks old. It was clean enough and I can't really complain for the cost! Great location, just over the road from the beach with a 7eleven and plenty of restaurants and bars along the prom. There isn't that much to do in Playa De Tijuana but I found it more relaxing than the Downtown area.

Nice decent rooms.

Would have been better if you could open the blinds to get a better view of the beach as the room seemed a little too dark at times.

Nice place to stay , very close to shopping and eating places .

Service was excellent. Everyone was friendly and nice. Parking was difficult. Had to park on the street both nights we were there. Pillows are too lumpy.