Dear Ms. Yuniati, Thank you, Ms. Yuniati, for your review and trust in choosing Aveta Hotel Malioboro as your accommodation during your stay in Yogyakarta. We are sorry to hear about the situation you experienced before check-in. We also extend our deepest apologies if our staff's service did not meet your expectations, especially given your discomfort. Your feedback is very valuable, and will be taken seriously by us to improve the quality of our service, to be more sensitive and responsive in serving all guests regardless of their condition or appearance. Once again, we apologize for the inconvenience, and we wish you a speedy recovery. We sincerely hope to welcome you back with even better service in the future. Best regards, Aveta Hotel Malioboro Management