Overall Ratings & Reviews Holiday Inn Express & Suites HOUSTON MEMORIAL - CITY CENTRE by IHG, an IHG Hotel

Amazing definitely will revisit it

Stayed for sons baseball games which was right down the street. I also liked the convenience of having a variety of places to shop and eat

Never staying again

It was nice and clean. Since it was close to the freeway you can hear the freeway noise.

Everything was as expected and worth it!

This hotel is great, as far as location, comfort, cleanliless, friendliness of staff, etc. However, I think my last trip to this hotel IS my last trip to this hotel, due to there being some sort of issue with the fire alarm. My family & I have stayed here on two, separate dates that the fire alarm triggered and loudly "screamed" at us until the fire department arrived. The first incident was about a month ago, and the alarm triggered at 4 a.m. Needless to say, this didn't make for a peaceful night's sleep. The second incident, which was this morning, was at least at a decent hour (around 8 a.m.), but it is a bit unnerving when you're lathered up in the shower and the fire alarm begins blaring. I realize things malfunction sometimes, but if something happens multiple times, it REALLY needs to be tended to asap.

Very clean

The staff was super awesome!!!

Our first room had a really strong time smell. We were able to change rooms. The second room was much better however the person next door were smoking weed last evening. The odor was strong all the way to the elevator. We had 2 adults and 2 children and not enough towels and washcloths for everyone so we had to request more. There was a short in no the headboard so the phone and plugs didn’t work properly.

I didn’t like that I was charged an extra $100 at check in and now have to wait an undetermined amount of time to be refunded. It shouldn’t take that long.

Hotel was clean and so was our room and the rooms are cold and quiet. Hotel staff was great and very helpful and we loved to the breakfast!

The hotel hallway had a sweaty urine smell... Out room was decent when we checked in.. but once we turned on the air the room filled with a mildew smell .. the more we flushes the toilet the more the bathroom smelled like rotten meat. The ladies at the front desk are polite but I do not recommend this hotel

Service was great

Overall great stay! Rooms were clean and spacious. Breakfast was amazing. Pool area was awesome. My family and I will be back!

I told them that i would arrive 5 am because of flight schedule by message and at front desk. But anyway they cancel my reservation. I wouldnt stay there anymore.

They had the best breakfast included ive ever had. Here for a stay cation and we will diffently be back! Such nice clean rooms! There was a noise complaint i had at almost midnight and it was handled immediately. I felt safe as a single mother with 3 kids there.

The lady that checked me in was super nice and helpful very quick. And the lady I spoke to me during checkout was super nice even talked me into taking a quick bite at the breakfast before I ran off to work that day.

it was very clean and staff was friendly, they also had security in parking lot over night

Quick stay convenient location for us.

Even though right off the highway, heard none of the commotion outside. Really nice room, clean, good tv channels. My only complaints are the thin floors/ceiling as everytime the person above me, heavy footed as they were, walked around it woke me up, also whenever the a/c came on we could smell vinegar.