Overall Ratings & Reviews Hilton Garden Inn Spartanburg

Fantastic little gem in a relatively small town. Very spacious rooms and modern but not too modern. Motorized blinds are excellent as well as bathroom amenities that are standard at most Hilton locations. Would 100% stay again.

The lobby appeared nice when we walked in to check in. The room we were assigned smelled like a wet dog and there wasn’t another room available to swap to. The lady at the front desk was very nice and offered to spray an odor remover into the carpet and in the air but it did nothing. Without anywhere else to stay for the night, we decided to tough it out but there’s no way the experience was worth what we paid for the room.

Stay was great! Hotel was clean, updated and staff were polite. Easy check-in and good amenities and location.

Overall hotel was very nice and clean. Staff was very short. But for the most part my stay was enjoy.

Great!

There were spots on the floor, smudges on the window which was hard to see out of

Room was very spacious and clean.

The bed linen did not look fresh. They were wrinkled, and it looked like the beds were just made up after the previous guests left. I had to lysol the bed down because the sheets were not fresh. However, the biggest issue was that the bed was so hard and uncomfortable, that I wanted to get up and drive 2 hours back home. Because of the weather, my family decided to stay, but the next day, my body hurt so bad, all I wanted to do was get back home.

Loved everything about the resort. Stayed here with family and it was a gods experience. Very clean and spacious. Attended a wedding at this location and that was also a great experience.

No comment

Pool was way too cold

This is my 3rd time staying at this property. It is always clean, has a friendly staff and a nice pool. The only slip-up that I had was when I checked in and was given a room, the first room was not very clean. I called the front desk and went downstairs and received a clean room but had to go downstairs to get another key. Which meant that I had to haul my luggage 5 floors down to get a new key. However, the front desk was friendly and apologized.

Gea

My intention initially was not to rate my stay; however, I did email the owner of this property regarding my complaint but received no response. I have stayed at numerous Hiltons both professionally and personally, and have never experienced such a basic lack of amenities such as enough towels and washcloths for 3 adults; which was stated for my reservation. I also have never felt the need to contact corporate or rate anything but positively glowing reviews for my previous stays at Hilton. Upon the realization of not having enough linen, I contacted the front desk after housekeeping informed me that they “had run out and was waiting on more from dryer”. The front desk representative arrived with linen but added “housekeeping was outside your door and you could have asked them”. I felt that was so unprofessional. Also, I would have appreciated an acknowledgement of this complaint and a gesture of goodwill in light of this inconvenience experienced but didn’t.

This was a great location in Spartanburg. We were close to everything. It was close enough to also visit Greenville's downtown area.

Good

Was great experience

good location with places to eat near by

excellent close to highway

Our beds were missing essential items to show that they had been properly cleaned. The bathroom was horrible! Hair from the previous guests in the shower as well as left over soap scum from their stay. The hotel ran out of clean linens—extremely disappointing! Matthew who worked evenings was the only staff member who appeared to feel any empathy for our poor stay