El cargador de auto eléctrico es único y no sirve. No hay ayuda en ese sentido

Las cañas y almohadas estaban duras y un poco incomodas

Great experience!

Me he hospedado en varias ocasiones, el hotel tiene una excelente ubicación. El staff siempre es muy amable y atento con todas las solicitudes. Gracias!

Excellent hotel good service excellent staff

Friendly staff, super clean room, comfortable beds, amazing rooftop pool

Clean, modern facility in very close proximity to restaurants. Staff courteous and helpful - most bilingual in English/spanish. Pool has a nice view of the city.

Great location!

The check-in was very poor as Wendy took a long time , gave off a vibe that she was displeased with us and only spoke with my wife. When we had problems with the room key not functioning, she told us that we had not closed the door correctly. When we mentioned that the water temperature in the shower cycled on its own from hot to cold to hot we were told how to operate the handle as if we had never used a shower before It also seems that security for strangers using elevators is also lax. There are other good hotels in the area such as the Hyatt and the Hilton. They are both superior

Internet was great!! Breakfast was exceptional .The breakfast staff was excellant ,helpful, kind and very happy to help in any way they can.

Staff with incredible attitude, hotel close to everything

Great hotel

Room clean, staff so kind and the location close to the convention center

Great place

Great view from the room

The breakfast options are limited, especially when it comes to the selection of cheeses. Additionally, the bed sheets are a bit rough.

My room was so great!!! Loved the rainfall shower and water pressure. The customer service was exceptional and I loved the ambiance of the hotel. My child enjoyed the pool and I liked the gym. Will definitely come back again!

Excellent service and clean rooms - as always

The staff was very friendly and courteous, the breakfast was pretty good for the price, and the location was excellent and super convenient for exploring Mérida. Our only real complaint is that the roof pool area didn’t look like the pictures and the hotel in general looked a bit rundown and in need of cleaning/maintenance. Nothing extreme and we still enjoyed our stay, but it is disappointing when photos of a property are a bit deceiving.

Inconsistent policies. Let me check in and pay for 3 dogs and then another member of the staff told me we could only have two. Wouldn’t let my husband and I book another room. We had to move to another hotel.