Overall Ratings & Reviews Galway Heights Hotel

we had a lovely time in Galway Heights. We really liked the location in a small rural road close to a hindu temple and small village and in the tea plantations. Breakfast was very nice, and the staff very attentive. The only grievance was the lack of elevator. We would definitely recommend this.

Hotel is very clean, food and breakfast excellent but what pleased us most is the staff who were always available with a smile on their face and always ready to help

Beautiful cottage feel in Nuverliya. Our family was so happy we decided to stay there. Staffs were excellent. There have library room with activity room for the teen to kids.

Old colonial hotel, very decent. Staff were very nice. Restaurant not so good in taste. Carpets in the room needs change. No Airconditioned , because it’s cold you need heater. I found management didn’t do anything about the steps that just one step bit higher and front of my eyes 3 people tripped, including my wife. Not may people don’t understand why they tripped, but closer inspection just one step 2 cm higher than other. Not sure what health and safety in SriLanka doing about this.

Excellent hospitality by the staff and the hotel itself is clean and nice. Food from the in-house restaurant was pretty tasty and had a nice variety. Would definitely recommend this!

Its a pretty relaxed environment and the staff were awesome!

We had a pleasant stay here. The rooms are comfortable, but there’s nothing special about the hotel itself. The location is very handy for a walk through Galway Park and it’s out of the bustle of town. Restaurant is fine. The surrounding area is a bit hilly if you want to walk around.

Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!

Lovely charming stay in a colonial style ambiance

mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer

Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation! Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night. The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art). The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!

This property was great. We stayed for one night. Staff were very attentive and friendly. Highly recommended this place.

Average stay, rooms basic facilities, basic. Staff were helpful though.

Great staff, clean n confy rooms

Its more like a small boutique hotel. The facilities are limited and location is a bit inside. Its like more of a 3 star and the view is average but the staff is very helpful and friendly. The food is good but not great and the choice is limited. Its pocket friendly. Its fine for tourists with a medium bedget

Great location and excellent service from staff, very welcoming and professional. Great breakfast with good spread and comfortable room.

The staff were very friendly , helpful especially in the dining room and with the bags on arrival /departure

Clean, friendly staff and the hotel is located away from busy area. Well maintained and pleasant to stay. House keeping was very good and the service was prompt. Very good breakfast including both continental and traditional Sri Lankan food. Only suggestion is the hotel should have a fan on hot days and minor facilities like hair dryer,

Charming small hotel with personal touch. Well looked after by Arull in the bar! Steps into the hotel despite a disabled access filter on the search but they made a temporary ramp within a couple of hours.

We were greeted warmly throughout the check in process. Our party of three booked two separate standard rooms but were "upgraded" to one big suite. Although we enjoyed the really spacious and luxurious suite, I found this a bit odd.