Overall Ratings & Reviews ANA InterContinental BEPPU RESORT & SPA, an IHG Hotel

Great stay!

It was amazing, we had a great time and the room was beautiful with a great view. We encountered one problem. After using the onsen facilities including the dry sauna, the next day, the rooms were swapped. The women's room became the men's and the men's room became the women's room. The steam room in the men's room was out of order which was disappointing. We went to this hotel for the their onsen (hot springs) facilities, I wish we were told in advance that the steam room was out of order. We did not enjoy all of the facilities especially after paying such a high price for the room.

From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to

As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.

The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.

Outstanding customer service! Beautiful room with private onsen! Best hotel by far in Beppu!

Spectacular views of the surrounding nature, quality of the hotel design, materials and construction.

This was the best hotel experience ever. All the staff was amazing and spoke every language that we needed.

Our stay at this resort was immaculate. Upon arriving at the hotel, staff promptly came out to take our luggage to our room and chauffer our car to a separate parking lot, all included in our stay. I decided to splurge here for me and my girlfriends anniversary and it was worth every single penny! Everything from the impeccable service to the beautiful interior and lobby was spotless and breathtaking. Instead of checking in and out at a front lobby near the entrance, guests are ushered into a separate lounge provided with refreshments. The staff assigned to us was professional and yet friendly and down-to-earth, assuaging the initial discomfort me and my girlfriend had at being unaccustomed to such high-class service. Soon we were in a pampered and relaxed mood, as expected of such a high class resort combined with Japan's famous hospitality omotenashi. Soon we were brought to our suite, which was absolutely incredible. The interior was spotless, the bathroom spacious and beautiful. The bed was comfortable and the amenities were perfect, everything from the surround sound in every part of the room to the dimmable lighting. Last but not least, the view from the balcony overlooking the Beppu coast was a priceless sight we will never forget, especially when combined with our heavenly private onsen bath. I will most certainly be back one day to relive this 5 star experience. Look no further for the pinnacle of private onsen resort relaxation than this hotel!

Staff’s attention to every detail.

Amazing hotel! The rooms, property and staff are top notch! If you want a truly memorable experience, from beautifully designed rooms to incredible service - this hotel is a dream!

View was amazing Room was very clean and quality of furnishes top notch Service was great Breakfast selection very good

It was a breathtaking onsen spa resort that really relax mind and soul. I love the Mt Tsurumi view from the room that blew my stress away! The private onsen in the room gives me the best of both worlds to enjoy a spectacular scenic view and yet my private enjoyment of onsen! The staff at ANA Intercontinental Beppu Resort&Spa really provided top notch customer experience to make me feel at home and living up to the five stars rating they truly deserved! The Element restaurant delivers authentic Japanese fusion food with local fresh vegetables and local harvest truly enhanced the dining experience and exquisite taste!

Excellent views of beppu bay, nice onsen, spacious room, friendly staff. Decent dinner buffet but surprisingly no quality Japanese fruits as part of buffet. Not the most family friendly. No children play area or toys when requested. Kids are allowed in onsen under supervision of an adult.

Staff are excellent. Views are incredible. Food in the bar was good. Bathroom was huge. Overall design of the building was beautiful.

Amazing stay at the newly opened hotel. Staffs were very helpful. Complimentary valet parking was a plus. Scenic view from the hotel room over Beppu.

Resort was amazing with great onsen. We stayed in all through our stay because of snow and it was so nice and cozy. French restaurant within the hotel was also superb. When we were leaving- we had to put on snowchains because of the snow and it was such a hard work and the staff (Takahashi and few other staff were there for us) was so helpful and put them on our tires for us. Also I left my novel in the room and they are shipping it back to me for free and i am very grateful. Thank you so much for the amazing experience.

전망도 좋고 시설과 직원 서비스가 아주 훌륭합니다. 무료 발렛파킹이 매우 편했습니다. 조식은 맛있었지만 음식 종류가 좀 더 다양했으면 좋겠습니다. 온천도 아주 좋았습니다. 다만 입식 샤워대의 샤워기가 자꾸 옆으로 돌아가서 불편했습니다.

너무 좋은 휴양 호텔이었습니다 직원분들이 친절했습니다 음식도 훌륭했습니다 스파도 자연에 온 것처럼 되어있었습니다 다시 벳푸에 온다면 인터콘티넨탈을 오기 위함입니다

벳푸 시내에서 떨어진 곳이지만, 그래서 더 훌륭한 view 를 가지고 있습니다. 직원들의 영어 능력도 훌륭하고, 매우 친절해서 좋았습니다 호텔 시설이나 청결상태 도 모두 굉장히 마음에 들었습니다. 다음에 꼭 다시 올 예정입니다