The experience at Fufu is top notch. The quality and service by the staffs, facility, and dining are all 5 star level. The rooms are suite style with private onsen, offering a fabulous view of Mount Fuji when cloud didn't cover the mountain. The dinner and breakfast were excellent and Michelin star level, in the restaurant which also has a view of Mount Fuji. We're very happy to have chosen to stay in Fufu and didn't want to leave.

Best hotel

Best hotel i have ever stayed in. Really enjoyed the understated luxury and the clean natural decor. Having your own private onsen is such a treat. Dinner and breakfast are both incredible. I would recommend this hotel to all my friends and family.

The hotel's staff was professional, friendly and accomodating. We were treated very well. Loved our room and the view of My Fuji. The private onsen was a plus. The loungewear were so comfortable and I am glad we were able to wear them everywhere in the hotel, including mealtimes. The kaiseki meals were innovative and delicious. Loved that there were e-bikes available to roam around. Check in and check out process were efficient. Worth the trip and will definitely return. Highly recommend!

There were pros and cons to this hotel, but given my choices, I wouldn't stay here again. The room is nice - feels like you're inside a West Elm. Overall facility was also nice and felt new and clean. The onsen inside our suite was a highlight. Unfortunately we had bad weather, so couldn't see mt.Fuji and didn't do much in the area besides walk to 7-11. We also didn't do any of the activities managed by the hotel. It seemed there were a few things to do on the lake that could be fun on a nice summer day, but not sure. The staff doesn't know much English, but generally wasn't very accommodating when we asked for help with things. Having stayed at 7 hotels during our trip, the service stood out as lackluster here. We didnt dine at the restaurant but did order room service once - which was fine. Additionally, it was a bit of a hike to get here, without much benefit besides views of Mt. Fuji. We took this stay mostly as a rest day - but for that even I'd consider it overpriced. Our experience was certainly hindered by bad rain, but even on a perfect day I'm not sure this hotel would be worth it.

Amazing! Best place I have ever stayed. I never want to leave. Service is amazing. In room onsens are perfect and the food is incredible.

It was such a surreal experience to stay here the environment, the view of Fuji-San, the food and the extremely polite staff makes everything so magical. The next time I come I hope to stay again for a longer period. Thank you again for the lovely experience

The views of Mount Fuji from your room, the included amenities and the quality of food are definitely the highlights. The staff are also very attentive and have a good understanding of English.

Amazing hotel and food was heavenly. Note there’s no shuttle from the bus station (so have to take public transit or walk, which isn’t fun with all your luggage) as there are no taxis. Also there was dust in some parts of the room (doorway to washroom) and cobwebs on patio but otherwise really clean.

Rooms were spacious, love the service of the staff and the meals were fantastic, in room onsen was fabulous as our room was facing mount Fuji. We will be back again!

maybe because we are foreigners, no welcome drinks for us? if you are looking for mt fuji view, actually only a few rooms will be able to see, others are obstructed by trees. excellent room amenities and comfort plenty of drinks included. onsen was small but adequate . was not able to use any outdoor facilities since it was raining all covered up especially point out much praise to the restaurant staff. for their dedication to service and food quality. time of dinner was confirmed prior to arrival . but they had not asked about time of breakfast upon check in, we were informed only of certain remaining time slots allowed. i dont know why this could not have been communicated earlier prior given the quality of service you would expect from them.

Amazing room with majestic views of Mt Fuji, private onsen, very modern and upscale! We had a car to drive around for sight seeing and food. Fantastic location with cherry blossoms close by, fantastic stay!

Great hotel with a fantastic view of Mt Fuji. Love the in-room onsen experience. Exceptional service and food. Easy parking.

Lovely place, Will definitely come back again!

By far the best premium Hotel in the area. Top notch service and food!

It is easy to rate this hotel as good under many categories with a 7 out of 10. However, there are faults and whilst the meals are mainly pleasing for the adults, the same cannot be said for children. The B/f and dinner options were limited and most requests my 2 children had could not be fully met. I'd like to see as much effort being put in to satisfy the children as is clearly being put in to satisfying the adults. Furthermore, if you order a glass of wine with dinner you just might be a bit surprised as to how much volume you receive ! Shockingly small ! I was also served the dregs from a bottle of wine - I complained and it was changed. However, this should NEVER have happened !!! Finally, at b/f on my final day my child found an eye lash in her 'Natto dish'. I brought it to the attention of the server and it was changed with an apology, but again considering the level of hotel this should NEVER have happened.

Nice room! Can see MT.Fuji in your room. Restaurant is too noisy, can hear kitchen’s telephone ring at least 5 to 6 times during my dinner time. Staff are friendly. Food is good.

Great design and floor plan, ambience and the surrounding feelings are relaxing and romantic. Everything matches, the background music, the scent throughout the common area and the room, large windows like pictures with plants carefully planned and designed. Kaiseki dinner and breakfast were scrumptious. I will definitely return in the future.

Beautiful new onsen hotel with great view of Mt Fuji when the weather is clear. Good for one night stay.

Perfect!