Overall Ratings & Reviews Four Points by Sheraton Veracruz

Muy lindo hotel, excelente servicio, definitivamente volveré

Food was ok

Quick reservation to a good night rest was the right place

Gran locación.

Los climas de las habitaciones hacen mucho ruido

When we got to the room, there was only 1 towel, it was a room for 4 persons. WiFI was not accessible on Iphone. TV in the room was disprogramed, balcony door dod mot close properly and the outside noise was too loud.

Elevator failed while riding it, did not break and hit hard 1st floor, reported it, nothing was done, scaring moment and no hot water the first day

Tiene un ma ubicación excelente

I like that it was close to one of my favorite restaurants I didn’t like the rooms are to old needs updated

Fair stay for the price, the building needs makntenance

Easy access to gas stations, pharmacy, and dining. Pool and spa were accessible. Breakfast buffet was available for a fee but was absolutely delicious and worth the cost.

Love the pool

Well located property

Very good and comfortable hotel. Clean rooms. Nice pool area on the top of hotel roof. Conveniently located near plazas and restaurants. Five minutes drive from many places.

Excelente servicio de todo su personal, muy limpio y comodo.

:)

Horrible the property is falling apart as we speak. It is in need of major renovation. My glass balcony panel actually fell off during this last visit December 2023. Management was no help as I was kept in my room after no repairs we made. Such a safety hazard. With all the other options around the area try the Hilton or double tree! Stay far away from four points if you value your safety.

Staff unfriendly not helpful only 2 staff members were friendly enough Julio our waiter and Jose Luis the front door man, besides these 2 people no one else was helpful, i was told to call 24 hours ahead as we had an early arrival i did call and email and chat my emails and chat went unanswered my phone call i was told to just show up and would be able to accommodate our early arrival i was never told there was an extra charge, tours were not easy to book as we had to call around hotel staff said they did not do that, i did walk into another hotel and they helped set up tours for us knowing we were not staying at their hotel.very disappointed with this hotel staff and service throughout our stay.

Very helpful staff at the reception and concierge.

The entrance from the pool to the Hotel is not safe