8.0
Very Good
From 536 reviews
Provided by travelers on
Cleanliness
7.6
Room Comfort
7.8
Meal
7.9
Location
8.3
Service and Facilites
7.9
People often mention about Impiana Hotel Ipoh
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Distance to City Center (4)
Staff Friendliness (4)
Accessibility (3)
Wifi (3)
Room Space (3)
Bathroom (3)
Hotel Area (3)
Family Friendly (2)
Ambiance (2)
Bedroom (2)
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Traveler Reviews Impiana Hotel Ipoh
Number of reviews per page
20
40
Customer reviews
mh
musyirah h.
8.5
/10
Reviewed 6 week(s) ago
Came with kids. But swimming pool was closed. But hotel already gave early notice. But still have fun. Room is comfortable and spacious.
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C***N
Leisure
8.5
/10
Reviewed 28 week(s) ago
The hotel has a grand lobby, friendly staff, and quick lift service. The room feels a bit dated but is well-kept, with a comfy bed and pillows. The bathtub is small but functional. A nearby construction site can be noisy, though it wasn’t an issue during my weekend stay. Overall, a well-located hotel with good amenities.
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H***i
Transit
8.5
/10
Reviewed 32 week(s) ago
1) The hotel like in the 80's superstar condition. Reminiscent of the past. 2) The security guard very family friendly. 3) Check-in and check out not so hassle. 4) No separate shower and bath tub area in the bathroom. Shower in bath tub. 5) Wifi the worse. The TV using wifi however the channel always stuck. Bring your own hotspot device better. Regards,
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1 people find it helpful
H***r
Staycation
9.4
/10
Reviewed 35 week(s) ago
Impiana Ipoh is my 1st choice if I come to Ipoh with family. Even though its an old building, but can see numbers of renovation and upgrade done through out the year. Excess card and android TV with good, clear channel and reception. My children love the huge kids swimming pool. But sad to say. Its under maintenance during my visit. Please inform the guest or update the maintenance status through your website.
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Guest
Business
9.1
/10
Reviewed 48 week(s) ago
Clean and peaceful ambience. Easy access to city centre.
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HH
Hoo H. S.
Business
8.3
/10
Reviewed 56 week(s) ago
Pillow is old and flat. Toilet dirty and not functional (basin).
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IN
Izmir N. A.
8.8
/10
Reviewed 60 week(s) ago
Good experience and the best breakfast ever.
1 people find it helpful
I***t
Staycation
8.8
/10
Reviewed 60 week(s) ago
The overall stay is nice but the hotel needs to upgrade their parking facility as I arrived with a scary basement with flooding. Also to ensure the front office to treat customers with a smile as I had checked in with a person who couldn't be bothered to work.
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F***n
Business
5.8
/10
Reviewed 63 week(s) ago
The hotel was not up to my expectations, with old furniture and outdated bathroom fittings. The room windows were not soundproof and I could hear the traffic from outside which was very disruptive for my sleep. Despite the fact that my package included a free room upgrade upon availability, the staff did not offer me an upgrade even though there was clearly low occupancy on the day of my stay. Additionally, I had to argue with the staff to get release my deposit back, as they claimed there was no record of it in their system during check-out.
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Siti Aishah Noorrani
9.1
/10
Reviewed 69 week(s) ago
I always love to stay here for short trip in Ipoh for its deals, location and breakfast.
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Accommodation's Reply
19 Feb 2024
Dear Siti Aishah Noorrani,
Greetings from Impiana Hotel Ipoh!
Thank you for your review on your wonderful experience stay with us. We are delighted to note that you had a good overall stay experience and found our services and location ideal during your trip to Ipoh. Impiana Hotel is the best choice for a short stay in Ipoh, offering great value for money.
We look forward to welcoming you back soon and should you require any assistance on your next booking, do contact us directly. Till then, our best wishes to you.
Kind regards.
The Management,
Impiana Hotel Ipoh.
HH
Hoo H. S.
9.7
/10
Reviewed 70 week(s) ago
Everything is good with the hotel. Comfortably comfortably.
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Accommodation's Reply
14 Feb 2024
Dear Hwa Soo Hoo,
Greetings from Impiana Hotel Ipoh!
Thank you for sharing a review of your recent experience. I am so glad to hear that we made a good impression on you. Our team here at Impiana Hotel, Ipoh are committed to providing high-quality customer service.
Once again, thank you and we hope you’ll visit us again soon.
Kind regards.
The Management,
Impiana Hotel Ipoh.
FF
Farrah F. B. K.
9.7
/10
Reviewed 71 week(s) ago
Good great place. Food were deliciousenjoy staying here.
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Accommodation's Reply
14 Feb 2024
Dear Farrah,
Greetings from Impiana Hotel Ipoh!
Thank you for your review on your wonderful experience stay with us. We are delighted to note that you had a good overall stay experience and found our services and location ideal during your trip to Ipoh. Impiana Hotel is the best choice for a short stay in Ipoh, offering great value for money.
We look forward to welcoming you back soon and should you require any assistance on your next booking, do contact us directly. Till then, our best wishes to you.
Kind regards.
The Management,
Impiana Hotel Ipoh.
NurAin Abdullah
8.8
/10
Reviewed 72 week(s) ago
Pleasant & enjoyed our stay but hotel needs refurbishing badly.
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Accommodation's Reply
05 Feb 2024
Dear NurAin,
Greetings from Impiana Hotel Ipoh!
Thank you for sharing an awesome review on your recent stay and the EXCELLENT rating for our hotel. We have taken note of our shortcoming in our housekeeping services and will take the necessary steps to improve further in this area.
Once again, we are delighted that you truly enjoyed your stay and we look forward to welcoming you back soon to Impiana Hotel Ipoh. Please do contact us directly for the BEST DEALS ONLINE for your next visit. Till then, our best wishes to you.
Kind regards,
The Management,
Impiana Hotel Ipoh.
NB
NURFARLIZA B. A. H.
9.6
/10
Reviewed 76 week(s) ago
Price & facilities is okay. Bilik pun best. Hanya reception yang tak friendly and too serious. Not greet very well, muka ketat, guest yang baru nak check in pun jadi out of mood tengok muka receptionist
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Accommodation's Reply
17 Jan 2024
Dear Nurfarliza Binti Abd Hamid,
Greetings from All of Us@Impiana Hotel Ipoh.
Thank you for your review on your recent stay with us. We are delighted to note that you had a good overall stay experience and found our room and facilities ideal during your trip to Ipoh. Impiana Hotel is the best choice for a short stay in Ipoh, offering great value for money.
We are sorry to hear that our service was less than satisfactory. Rest assured, this is not our usual standards, and we will ensure additional training will be given to our associates at the Front Office for better service delivery in the future.
We look forward to welcoming you back soon and should you require any assistance on your next booking, do contact us directly. Till then, our best wishes to you.
Best regards,
The Management
Impiana Hotel Ipoh
LS
Lim S.
6.2
/10
Reviewed 80 week(s) ago
Bath tub had rusty cracks-some of the toiletries were not replenish at the time of checking in the room.
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Accommodation's Reply
08 Dec 2023
Dear Lim Susan,
Greetings from Impiana Hotel Ipoh!
Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement.
We are truly sorry for your recent experience encountered during your recent stay with us. Well noted on your comments on the bath tub and toiletries. Rest assured, we will continue to improve accordingly, especially in our housekeeping standards.
It was a pleasure serving you and we look forward to welcoming you again, should your travels bring you back to Ipoh in the future.
Best regards,
The Management
Impiana Hotel Ipoh
A HALEM M. K.
8.5
/10
Reviewed 80 week(s) ago
Spacious room, good variety of food and near town.
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Accommodation's Reply
07 Dec 2023
Dear A Halem Mohd Kari,
Greetings from Impiana Hotel Ipoh!
Thank you for your review on your recent stay with us. We are delighted to note that you had a good overall stay experience and found our services and location ideal during your trip to Ipoh. Impiana Hotel is the best choice for a short stay in Ipoh, offering great value for money.
We look forward to welcoming you back soon and should you require any assistance on your next booking, do contact us directly. Till then, our best wishes to you.
Best regards,
The Management
Impiana Hotel Ipoh
Tew L.
6.0
/10
Reviewed 83 week(s) ago
The room wall, furniture and bathroom is old and under maintenance, I was entitled a free room upgrade but the receptionist not even check and said no room, very disappointed. Make extra benefit promotion from app useless.
1 people find it helpful
Accommodation's Reply
08 Dec 2023
Dear Tew Liting,
Greetings from Impiana Hotel Ipoh!
Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement.
We are sorry to hear that our service was less than satisfactory. Rest assured, this is not our usual standards, and we will ensure additional training will be given to our associates at the Front Office for better service delivery in the future.
As for the rooms, we apologise for the shortcomings highlighted and will continue to improve accordingly.
We hope that you will consider giving us another opportunity to serve you again in the future.
Best regards,
The Management
Impiana Hotel Ipoh
SA
SIti A. b. M.
8.5
/10
Reviewed 94 week(s) ago
Clean room, cozy space, nice food.
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A
AFS
9.4
/10
Reviewed 101 week(s) ago
Love3. I enjoyed my stay at Impiana. Exceeded my expectations. Definitely will repeat my stay at Impiana. Ample sharing carpark with nxt building. No direct access to carpark so need to unload luggages at entrance, then park. But its OK. The only comment is due to its location, when we need to run errands, have to make you turn at the roundabout which always packed with vehicles. Didn't try the food tho.
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NZ
Nurul Z. H. B. N.
8.5
/10
Reviewed 102 week(s) ago
Bilik luas, bersih dah selesa. Thankyou Impiana Hotel
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