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8.3
Very Good
From 286 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.6
Meal
8.2
Location
8.3
Service and Facilites
8.3
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Staff Friendliness (2)
Room Space (2)
Bedroom (2)
Taste (2)
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Traveler Reviews Grand Copthorne Waterfront
Number of reviews per page
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40
Customer reviews
S***s
9.7
/10
Reviewed 15 week(s) ago
I've been staying at the Grand Copthorne since 2017 for my business trips. It's a great hotel with reasonable prices, and the best part is its location—right by the Singapore River, with plenty of great spots to hang out just behind the hotel.
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Accommodation's Reply
23 Mar 2025
Dear S***s,
Thank you for your continued trust in Grand Copthorne Waterfront since 2017! We’re truly grateful for your loyalty and delighted to hear that you enjoy our hotel, reasonable pricing, and especially our fantastic location by the Singapore River. It’s wonderful to know that the surrounding area adds to your experience, making your business trips even more enjoyable.
We look forward to welcoming you back on your next visit and continuing to provide you with great stays!
Best regards,
Marilyn Christer
Front Office Manager
J***a
Staycation
6.5
/10
Reviewed 21 week(s) ago
Staff there are very lacking in good service. They may have provided 10 stars service to foreigners but immediately recognise a local and service quality immediately goes a few levels down. As if a local is not a hotel guest alike others. Restaurant Food Capital staff has no facial expression, they serve you as though they are at a kopitiam.
Other than service, I cannot imagine I still have to wait till 4pm in order to have my room ready for checkin. While waiting, small lobby is packed full of people and there was nowhere my elderly mum and I can sit. we had to go somewhere else instead of being "punished" to stand for more than an hour and hotel staff does not have a bother about the crowd waiting.
Shower temperature depends on the temperature outside. We had no hot water for bathing at night but will have super hot water in the day.
There is a variety of food at breakfast buffet, but mostly do not taste good. They are cold and tasteless. Only fried finger foods, breads and coffee are worth a try. And noone will tell you bread and cakes are at the other end of the restaurant which 90% of the guest will not discover unless they absolutely need bread for breakfast and asked/explore around.
after my experience here, I regretted spending money for a one night staycation. I rather relax at home than having to experience all these.
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Accommodation's Reply
09 Feb 2025
Dear J*a,**
Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations, particularly regarding service, check-in, and dining.
We take guest feedback very seriously, and we regret that you felt there was a difference in service levels. Our team is committed to providing warm and attentive hospitality to all our guests, and we will be reviewing this matter internally to ensure consistency in our service standards.
We understand how frustrating it must have been to wait for your room, especially with your elderly mother. While we do our best to accommodate early check-ins when possible, availability can sometimes be limited due to high occupancy. That said, we regret the inconvenience caused and will explore ways to improve the waiting experience for our guests.
Your comments on the shower temperature and breakfast quality are also noted. We will share your feedback with our engineering and culinary teams to investigate these issues and make the necessary improvements.
We truly appreciate your insights, as they help us enhance the guest experience. While we regret that this stay did not meet your expectations, we hope for an opportunity to better serve you in the future. Please feel free to reach out to us directly should you choose to visit again.
Best regards,
Marilyn Christer
Front Office Manager
Wong L. S.
Staycation
10.0
/10
Reviewed 64 week(s) ago
Staffs are friendly. Meet my request.
+4
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CV
Christie V. R.
8.5
/10
Reviewed 82 week(s) ago
We are very very satisfied. Perfect hotel room for husband and wife.
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Accommodation's Reply
11 Dec 2023
Dear Christie Veronica Rantung
Thank you for sharing your review.
We are glad to hear that you had a satisfied stay with us and finds our hotel perfect for couple.
We certainly look forward to welcome you back again.
Warm regards
Herlin Leman
Director of Rooms
Tran T. N. P.
9.7
/10
Reviewed 103 week(s) ago
I have many memories here and will return because of the excellent hotel location, the pleasant rooms (newly renovated), the spacious lobby, and the friendly staff. I love this hotel as I can walk to the river and Clack Quay and can take the boat around the river and luckily can see the firework rehearsal this time on 8 July 2023. Thank you for making my trip the best time ever and for a pleasant stay.
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3 people find it helpful
Accommodation's Reply
16 Jul 2023
Dear Thi Nhung Phuong Tran
Thanks for sharing the amazing review.
We are so happy to hear that you enjoyed your stay in our newly renovated room at the Grand Copthorne Waterfront.
We certainly look forward to your next stay to add on to another great memory.
Warm regards
Herlin Leman
Director of Rooms
Lim J. A.
9.1
/10
Reviewed 114 week(s) ago
Positives: - Newly Renovated Room with lovely decoration.- 55 inch Smart TV with screen mirroring options (Air Play, Chromecast, Miracast) - Lovely views of the Singapore River and Singapore Skyline. - Wireless bedside charging, bedside usb ports. - Filtered drinking water dispenser. - Huge room (feels bigger than 32m2) - Comfortable King sized bed. - Separate shower and bathtub. - bath salt provided. - two floor towels for tub and shower (attention to detail)- Strong water pressure.- Colgate toothbrush and toothpaste provided. - 6 lifts (don't have to wait long for a lift). Negatives. - Outside windows pretty dirty (which affected my appreciation of the great views) - Room next to service lifts (can hear the sounds of the lifts, though not very loud, can be a little off putting for some) - No pillow menu, Bluetooth speaker, electronic blinds, coffee machine, hand/body lotion. - pillows smelt a little damp (slightly off putting) - bedside table a little too close to the bed (pillow can encroach the space. I accidentally knocked over a glass of water I placed on the table)- cabinet too near the bed (making the space a little cramped)
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+5
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Accommodation's Reply
30 Apr 2023
Dear Adam
Thanks for sharing your thorough review in our newly renovated room.
We appreciate your comments and will be reviewing those highlighted for improvement.
We certainly look forward to welcome you back again.
Grand Copthorne Waterfront Team
R
RYDewi
9.7
/10
Reviewed 121 week(s) ago
The service is excellent. We were able to early check in and late check out. Location is great. Walking distance to Havelock MRT station (Thomson-East Coast Line) and Bus station. Many Restaurants at the back of the hotel, also could walk to Clarke Quay area (around 2km). The food is super delicious with many choices! Highly recommend to add breakfast in your booking!
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2 people find it helpful
I
Illene
8.5
/10
Reviewed 128 week(s) ago
Hotel was in good location with close-by MRT, hotel was clean, but a bit old as they are doing renovation to the hotel. Overall pleasant time to stay for couple of days.
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TB
Tian B.
9.4
/10
Reviewed 130 week(s) ago
Good location, nice and clean room.
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TB
Tian B.
8.7
/10
Reviewed 131 week(s) ago
It was good. The location is very nice with a restaurant facing the river. The room is OK. What was lacking was a porter service to help with the luggage, which was none.
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Mariane A.
8.3
/10
Reviewed 136 week(s) ago
Location good, lobby great, check-process good and friendly and helpful. Room OK but lack of furniture and the ammenites are low quality and too little-I suggest bring your own. Cleaniness is not so good. Not too clean and the beddings always not neat. Singapore is getting expensive, the least we should have with such pricing is better level of hygiene and room condition. Location is really good and you can walk at the back and by the river-lots if great restaurant for a perfect breakfast by the river.
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1 people find it helpful
LF
Lorensia F. D.
9.7
/10
Reviewed 137 week(s) ago
Very nice staff very nice hotel! Will comin back for sure! I just got troubled to get into MRT since the havelock station is very new. But the station is just beside the hotel! A very nice hotel!
1 people find it helpful
H
Husen
9.3
/10
Reviewed 139 week(s) ago
The guest relations team put great effort to make our stay memorable. Thank you very much. The room has very nice view of the river, however it ' s located next to aged lift that pretty noisy. On 2nd night we moved to higher floor and upgraded. We can sleep better and much less noise. Thanks again. The negative part: the executive lounge was closed. Our evening cocktail was served in Tempo bar which just next to river. Nice food with beautiful scenery. The breakfast was combined with other guests and super crowded, hard to get seats, a bit chaos more or less like in food court. Some clever guests brought the food and sit in the bar area. The hotel needs to fix this issue.
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TL
Tommy L.
5.8
/10
Reviewed 150 week(s) ago
Toilet is not well clean and the bell boy is damn lazy.
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bs
bravo s.
9.7
/10
Reviewed 151 week(s) ago
Friendly service, clean rooms, and complete facilities.
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AH
Antonius H. K.
8.8
/10
Reviewed 152 week(s) ago
Very good price vs orchard road room rates with the benefit of being next to robertson quay.
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FY
Felicianna Y. Y.
8.8
/10
Reviewed 153 week(s) ago
View city and water awesome, I book twice times with different view. Nearby many cafe restaurant and nice surrounding. Breakfast also good. Definitely nice place to stay.
1 people find it helpful
SL
Seah L. H.
9.7
/10
Reviewed 155 week(s) ago
Service at lounge was excellent! My sister executive suite is much more bigger than my suite. I think they have different configurations for the executive suite.
1 people find it helpful
Jusuf
9.4
/10
Reviewed 156 week(s) ago
The room looks exactly like the picture, spcious, comfy, and clean. The breakfast awesome. I definitely will stay again.
1 people find it helpful
AR
Angie R.
5.5
/10
Reviewed 157 week(s) ago
Check in super long. No birthday cake provided.
1 people find it helpful
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