The staff has been rude to me when I called the concierge and asked for an extra pillow in the middle of the night. The hotel manager came and apologized to me directly the next morning. The hotel should have known about this behavior a long time ago, since if he dared to be rude to me, meaning it wasn't the first time. Or maybe other guests were just too lazy to report this behavior. And was any action taken after that? I am not sure. But if the hotel can tolerate such behavior, I am questioning their integrity.