Dear Guest,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your check-in experience was not as smooth as expected. We understand how frustrating it can be to wait after a long journey, especially when you had already completed part of the check-in process earlier.
Your comments have been shared with our team to ensure better communication and coordination for future arrivals.
We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much smoother experience next time.
Sincerely yours,
Pan Pacific Orchard