8.8
Very Good
From 3,232 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.6

Location

9.1

Service and Facilites

9.0

People often mention about Royal Plaza on Scotts
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Distance to City Center (22)
Staff Friendliness (21)
Bedroom (20)
Surroundings (19)
Accessibility (18)
Room Space (18)
Ambiance (15)
Hotel Area (15)
Bathroom (12)
Family Friendly (9)
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Traveler Reviews Royal Plaza on Scotts

Number of reviews per page
20
40
Customer reviews
l***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This hotel is very comfortable, strategic in the middle of the city, close to everywhere, the service is very good and friendly
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Accommodation's Reply
18 Jun 2025
Dear Guest, First and foremost, thank you for writing such a glowing review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit. We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon. Meanwhile, take care and have a great year ahead. Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
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Dwi N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Nice place, comfort, and near to Orchard area.
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Accommodation's Reply
18 Jun 2025
Dear Dwi N.H, First and foremost, thank you for writing such a glowing review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit. We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon. Meanwhile, take care and have a great year ahead. Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
nabiilah n. t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
This hotel was very nostalgic to me. Because i used to stay here with my late grandma in this hotel when i was a kid. After years, I booked this hotel because my auntie & my cousin also stayed in this hotel at level 14. Upon check in I asked to get a room on the same level as them, they said i cannot bcs level 14 is not for the room i booked. I said okay, they gave me a room a level below which was room 1308. At 2:30 am, i was laying down on the bed while playing with my phone suddenly, the lights in the bathroom and in front of it kept on turning off and on like someone was playing with the lights. After several times I called the reception and they offer me to send a technician at 3 in the morning. I said I dont want, so the solution they gave is only allowing my cousins to get to my floor with their access. Afterwards, it still happen three times at 5 am ish. My cousin who was sleeping was awake bcs of it bcs it was very disturbing. Next morning they offer us a breakfast an hour before the breakfast ended (which we didnt go) and also two airport transfer.
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Ms. Nabiilah, Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected. We truly appreciate your feedback and hope to welcome you back to create a better experience for you! Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
Grant W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
My parent got the wrong when they checked in, however after a complaint the hotel moved them to the actual room type that was booked orginally. They have always been staying at the hotel for years. Good to know the hotel kept their standard.
1 people find it helpful
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very nice, stayed there with my kids for 2 days. Very comfortable. Near to MRT and the shopping district.
1 people find it helpful
Accommodation's Reply
12 May 2025
Dera A***a, Thank you for sharing your wonderful feedback! We're so glad to hear that you and your kids had a comfortable stay with us and enjoyed our convenient location near the MRT and shopping district. We hope to welcome you and your family back again soon! Warm regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
H***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Strategic location and close to food court 👍
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Accommodation's Reply
12 May 2025
Dear H***y, Thank you for your feedback! We're delighted to hear you enjoyed our strategic location and proximity to the food court. We hope to welcome you back for another great stay soon! Warm regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
Sangeeta W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The reception/staff were very friendly and gracious. The breakfast spread was good.
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Accommodation's Reply
12 May 2025
Dear Sangeeta W., Thank you for your kind words! We’re so pleased to hear that you found our staff friendly and gracious, and that you enjoyed the breakfast spread. Your feedback means a lot to us, and we look forward to welcoming you back soon! Warm regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is great. You can get a spacious room with modern design in the middle of Orchard Road but not too pricey. What a good deal.
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Accommodation's Reply
08 Apr 2025
Dear D***a, Thank you for your thoughtful message! I truly appreciate the time you took to share your experience. It's great to hear that you enjoyed the spacious and modern room, as well as the location on Orchard Road. We aim to provide the best value for our guests, and your feedback confirms we're on the right track. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon! Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
L***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I was very impressed with the friendliness of the staff named Mariz because I was given a large double room, thank you.
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Accommodation's Reply
06 Apr 2025
Dear L***e, I’m so glad to hear you had a positive experience! It sounds like Mariz really made a difference during your stay. I’ll be sure to pass along your kind words, and I know they’ll appreciate it! If there’s anything else you’d like to share or ask about your visit, please feel free to reach out. Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
V***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
I always stayed here whenever I came to Singapore.
1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear V***y, Thank you for sharing that! We’re delighted to be your preferred choice whenever you visit Singapore. It’s always a pleasure to welcome you back. Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
Anton K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Pillows were really hard and uncomfortable. No face towels were provided.
2 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear Mr. Anton K. Thank you for your feedback. I’m sorry to hear that the pillows were uncomfortable and that you didn’t receive face towels. Please know that we strive to ensure a comfortable stay for all our guests, and I appreciate you bringing this to our attention. We do offer pillow options upon request, and I’ll make sure our team is aware of your comments so we can improve the experience for future stays. Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
m***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
This is my first time staying at this hotel, I'll definitely come back again. Very strategic location, close to Tang's, Ion, Wheel Lock etc. The room is also comfortable.
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Accommodation's Reply
06 Apr 2025
Dear m***a, Thank you for sharing your experience! We’re thrilled to hear that you had such a positive first stay with us and that you enjoyed our strategic location. It’s great to know that you found the room comfortable as well. We look forward to welcoming you back on your next visit! Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Everything good. This is my second time staying at Royal Plaza on Scotts. Will recommend this hotel.
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Accommodation's Reply
21 Mar 2025
Dear M***l, Thank you for your kind words and for choosing to stay with us again at Royal Plaza on Scotts! We truly appreciate your loyalty and are thrilled to hear that you had another great experience. Your recommendation means the world to us, and we’re so glad that our service, convenience, and breakfast selection made your stay enjoyable. We can’t wait to welcome you back for your next visit! If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know. Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
nice service customer, good lokasi and clean room 👍
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Accommodation's Reply
08 Mar 2025
Dear R***i, Thank you for your wonderful feedback! We're so glad to hear that you enjoyed the service, location, and cleanliness of the room. It's always a pleasure to know that our efforts made your stay comfortable. We hope to welcome you again soon! Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
Mahwan A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Best hospitality. We always feel at home.
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Accommodation's Reply
08 Mar 2025
Dear Mahwan A., Thank you so much for your kind words! We're thrilled to hear that you feel at home with us. Providing the best hospitality is our top priority, and it's wonderful to know that we've succeeded in making your experience enjoyable. We look forward to welcoming you again soon. Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
chang s. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
strategic location, comfortable, clean, very good
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Chang S. S., Thank you so much for your positive feedback! We're delighted to hear that you found our location strategic, and that the comfort and cleanliness of our property met your expectations. We strive to provide the best experience for our guests, and it’s great to know we succeeded. We look forward to welcoming you again soon! Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
Irma M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
My Favourite hotel when I stay in Singapore
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Accommodation's Reply
17 Feb 2025
Dear Irma M. S., Thank you so much for your kind words! We’re thrilled to be your favorite hotel when you stay in Singapore. It’s always a pleasure to welcome you, and we’re so glad to know that you enjoy your time with us. We look forward to making your next stay just as special and memorable! Kind regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
N***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Another time and opportunity will come back here and stay at this hotel again 🙏🏻👍🏻
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1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear N***y, We’re so glad to hear that you’re looking forward to returning! It will be our pleasure to welcome you back whenever the opportunity arises. We’re committed to providing you with another memorable experience and ensuring your stay is just as perfect as the last. See you next time, and thank you once again for choosing us! Safe travels! Best regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
febriandi
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Pleasant with a very strategic location
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Accommodation's Reply
02 Feb 2025
Dear Febriandi, Thank you for sharing your feedback! We’re so glad to hear that you had a pleasant stay and appreciated our strategic location. We strive to offer convenience and comfort, and it’s great to know it made your visit even better. We hope to welcome you back soon for another great experience! Best regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
Putri m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
This hotel is one of the most favorite hotel to stay for my family since 15 years ago. The staffs are so friendly and helpful, the location is closed to orchard road, and also the foods are so yummy.
1 people find it helpful
Accommodation's Reply
25 Jan 2025
Dear Putri M., Thank you so much for your heartwarming feedback! We’re truly honored to have been your family’s go-to hotel for the past 15 years. It’s wonderful to hear that our staff, location, and food continue to make your stays special. We deeply appreciate your loyalty and look forward to welcoming you and your family back for many more enjoyable visits! Best regards, Neeta Dave Director of Operations & Chief Experience Officer (CEO)
Number of reviews per page
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