8.6
Very Good
From 2,358 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.1

Location

8.6

Service and Facilites

8.6

People often mention about Somerset Berlian Jakarta
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Room Space (23)
Bedroom (23)
Staff Friendliness (22)
Ambiance (22)
Bathroom (21)
Family Friendly (20)
Distance to City Center (18)
Check-in/out Time (17)
Hotel Area (17)
Soundproof (16)
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Traveler Reviews Somerset Berlian Jakarta

Number of reviews per page
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40
Customer reviews
N***o
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The room is very comfortable, clean, fragrant, the wifi is smooth, cold.. highly recommended for a staycation with family..
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us, we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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Y***n
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
It's a bit smelly, maybe because of the AC or the toilet.
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1 people find it helpful
Accommodation's Reply
21 May 2025
Dear Valued Guest, Thank you for taking the time to write us a review. Getting high ratings from guests certainly motivates us to further improve our commitment in providing good service. We have noted the feedback for the smell in the room and we will forward it to the relevant department to follow up. Once again, thank you for your valuable support. From all of us, we hope to welcome you again to one of our serviced residences. Best regards. Setyono
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Selyna D. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
2nd time staying here and always satisfied with everything,, 😍🥰
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+4
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Accommodation's Reply
20 May 2025
Dear Ms. Selyna, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us, we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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LUSIA W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best hotel, I will come again when I'm visit Jakarta
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Accommodation's Reply
19 May 2025
Dear Valued Guest, thank you for your time to share your positive feedback with us. we are glad to receive such positive feedback as yours that you were enjoyed your stay with us. receiving positive feedback from our guests like yourself inspire us to continually improve our service delivery. once again, thank you for staying with us and looking forward to welcoming you again in the near future. Yours sincerely, Setyono
E***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Location is lacking because of narrow road. Comfortable hotel for family. Thank you Somerset.
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Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us, we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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Desi D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
spacious and clean room..friendly and efficient staff
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Accommodation's Reply
09 Apr 2025
Dear Mrs. Desi, Thank you for taking the time to write us a review. We are very happy to know that you enjoyed your stay with us. Getting positive feedback from our guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us, we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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Iin H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
Room was spacious , kitchen amenities were good, check in check out were smooth . A huge mall was located nearby. My only problem was the parking, which located across the street from where we stayed . Everything else was OK.
1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely Setyono
Yulia A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 21 week(s) ago
There was a smell of cigarettes from the exhaust fan in the main bathroom. The rooms are supposed to be non-smoking. So it was a bit stuffy.
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1 people find it helpful
Accommodation's Reply
16 Jan 2025
Dear Mrs. Yulia, Thank you for taking the time to write us a review, While we strive to maintain the highest standards of customer satisfaction, monitoring our effectiveness can sometimes be challenging. We welcome suggestions like yours as they point out areas where we can further improve. Once again, thank you for your valuable support. From all of us looking forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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Sofiana H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
very impressive staycation here, unfortunately we only stayed for one night because it was a weekday and school day. and did not take the breakfast package. the unit is very suitable for family gatherings. all the staff are friendly and responsive. the atmosphere is very comfortable and quiet, we stayed at 606 on the 6th floor. the room is spacious, the room is also very spacious, the cleanliness is very good, only when checking in the main bathroom smells a bit, immediately rushed to inform the management and did not wait long for the staff to come and the set is finished. all kitchen equipment is okay and clean, oh yes for the rice cooker you must request it first to the receptionist, because the units are limited. for the AC all work well, the exhaust is also safe, there is hot water. the swimming pool is large and clean, you can swim at night too, but towels are not provided, so bring them from the room. and it is advisable to wear a swimsuit, especially for women. the fitness center also has quite complete equipment, and there is a mini market in the basement. security is also maintained, because every guest who wants to visit the room is asked for our permission first before it can be accessed. for parking the area is quite far from the lobby, it's also quite good if it rains. suggestions: 1. The electric stove for button no. 4 makes the power decrease, please check again 2. Please also provide a bowl for serving instant noodles because the available size is small 3. Please provide more sandals, because yesterday there were only 2 pairs available. 4. If possible, provide towels at the swimming pool 5. Please update the maps, because the points are not appropriate 6. Swimwear regulations should be considered, because not everyone who enters the pool wants to swim, but only to keep the little one on the edge of the pool. So far the staycation here is fun, next time I want to try the new unit, the suite type..thanks somerset, THX TRAVELOKA..
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+5
1 people find it helpful
Accommodation's Reply
16 Jan 2025
Dear Ms. Sofiana H, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from our guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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Adilah P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Very good facilities and never change comfort, cleanliness thank you Somerset
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1 people find it helpful
Accommodation's Reply
09 Jan 2025
Dear Mr./Mrs. Adilah, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from our guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards Setyono.
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kiki r. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Everything is perfect. Affordable price for 2 rooms, perfect for family vacation.
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1 people find it helpful
Accommodation's Reply
07 Jan 2025
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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Agung W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 23 week(s) ago
The AC is only cold in the main room, rooms 2 and 3 are not cold.
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4 people find it helpful
Accommodation's Reply
08 Jan 2025
Dear Mr. Agung, Thank you for your review and we regret that your stay with us did not meet your expectations. While we strive to maintain the highest standards of customer satisfaction, monitoring our effectiveness can sometimes be challenging. We welcome suggestions like yours as they point out areas where we can further improve. I have noted your observations and suggestions for improvements to the air conditioning facility. We will certainly take them into consideration as we review with our respective team members. We ask for your patience and understanding as these improvements may take time to implement. We take our guest experience seriously, and we will continue our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again. Best regards. Setyono
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C***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Could've been perfect if they had some events especially at new year's eve. Overall I'm satisfied
1 people find it helpful
Accommodation's Reply
06 Jan 2025
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely Setyono
D***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Chosen because it was close to the event location for the girls' base camp. It turned out they were satisfied because of the large room and easy access.
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1 people find it helpful
Accommodation's Reply
02 Jan 2025
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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H***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 24 week(s) ago
Apartment Hotel suitable for family staycation
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Accommodation's Reply
02 Jan 2025
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel is nice and clean. The service is also very fast and friendly.
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3 people find it helpful
Accommodation's Reply
31 Dec 2024
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Great, I regularly stay here
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Accommodation's Reply
23 Dec 2024
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The hotel staff is very friendly during the check-in process, the environment and atmosphere are comfortable, the rooms are clean, and have complete facilities.
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2 people find it helpful
Accommodation's Reply
19 Dec 2024
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Getting positive feedback from guests certainly motivates us to further improve our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Best regards. Setyono
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Selyna D. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
The staff is friendly, the room is spacious, clean, the swimming pool area is spacious, there are not many food choices but they are delicious. Overall, I am very satisfied staying here. Next time, if I have the chance, I will definitely come back here again 😍
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+5
1 people find it helpful
Accommodation's Reply
19 Nov 2024
Dear Ms. Selyna, thank you for taking the time to give us a positive feedback. We are very happy to receive a positive feedback and this will be our motivation to continue to strive to maintain and improve our products and services. Once again, thank you for choosing Somerset Berlian Jakarta as your accommodation for you and your family. We look forward to welcoming you back in the near future. Best regards, Ade Salman
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I***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
The hotel staff is very friendly and very trustworthy. Somerset is the best place for accommodation in Jakarta. Very suitable for group or family travel
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1 people find it helpful
Accommodation's Reply
19 Nov 2024
Dear Sir/Madam, thank you for your positive review, we are very happy to receive positive feedback so that we can continue to maintain our products and services for all guests who stay. Once again, thank you for staying at Somerset Berlian Jakarta, we look forward to welcoming you back in the near future. Best regards, Ade Salman
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Number of reviews per page
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