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8.7

Very Good

From 3,946 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.9

Meal

8.2

Location

9.0

Service and Facilites

8.8

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Distance to City Center (32)

Ambiance (32)

Room Space (32)

Bedroom (29)

Family Friendly (27)

Staff Friendliness (27)

Hotel Area (26)

Surroundings (24)

Accessibility (24)

Bathroom (24)

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Traveler Reviews Ascott Jakarta

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Customer reviews

D***a

Staycation

9.6

/10

Reviewed 1 week(s) ago

We have been staying at this Ascott Thamrin a few times already. We are familiar with the locations, where you can either shop at expensive places like GI or Plaza Indonesia, or a cheaper place like Thamrin City. Options for food/restaurants are varied as well. Transportation is convenient at this location; you can go in many directions from the center of Jakarta, using, for example, MyBluebird, which can be trusted in such a huge city.

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M***a

Business

9.1

/10

Reviewed 4 week(s) ago

The place is clean, the downside is it's a bit scary

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Accommodation's Reply

01 Aug 2025

Dear M*a. Thank you for your review. We regret to learn that there were shortcomings that made your stay less than pleasant. Furthermore, we sincerely hope to welcome you back again someday. Thank you. Best regards, Reza Aprilisia | Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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m***h

Leisure

9.7

/10

Reviewed 5 week(s) ago

Check-in was possible a few hours early. The family loved the spacious, clean living room, and proximity to Thamrin City and Grand Indonesia. Every time we visit Jakarta, it's always a favorite place to stay.

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Accommodation's Reply

20 Jul 2025

Dear m*h, Thank you for your review. We are delighted to know that your stay was satisfactory, and that our cleanliness, facilities, location, and service met your expectations. We look forward to welcoming you back to Ascott Jakarta. Warmest Regards, Reza Aprilisia | Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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Sri Y.

Leisure

10.0

/10

Reviewed 6 week(s) ago

clean and comfortable...... .....................

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Accommodation's Reply

20 Jul 2025

Dear Sri Y, Thank you for your review. We look forward to welcoming you back to Ascott Jakarta. Warmest Regards, Reza Aprilisia | Assistant Guest Service Manager, Ascott Jakarta - The Ascott Limited - Indonesia.

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L***a

Leisure

5.4

/10

Reviewed 6 week(s) ago

Stay was terrible, first room smelt terrible they didnt clean it even though they said they would. Safety box was broken, was moved to a different room afterwards but that also had the same terrible horrific smell. Issue after issue every day - over crowded do not book.

1 people find it helpful

Accommodation's Reply

10 Jul 2025

Dear L***a, Thank you so much for taking all the time to write a review about your recent stay at Ascott Jakarta. Please do accept our sincere apologies in regard of the shortcomings which appear during your stay and created your stay did not meet your expectations. We also thanked you for your valuable feedback which we believe it will helps us to improves in further. We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia

Riana S.

10.0

/10

Reviewed 7 week(s) ago

We had a great time staying here, so thank you Ascott Jakarta.

1 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear Riana S, Thank you so much for your kind of review and rating given. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia

M***y

Staycation

10.0

/10

Reviewed 8 week(s) ago

Very satisfied to stay at Ascott Jakarta

1 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Guest, Thank you so much for your kind rating and review given. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia

Lina O.

Leisure

9.7

/10

Reviewed 9 week(s) ago

I have stayed at Ascott several times. The only thing lacking is 1, the breakfast menu which I think is boring because the menu is always the same and the taste is ordinary. Because of this, when I stayed yesterday, I only took the room. Other than that, all aspects of the hotel at Ascott are extraordinary in my opinion. That is also what makes me always come back to Ascott.

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Accommodation's Reply

22 Jun 2025

Dear Lina O, Thank you so much for taking all the time to write a review about your recent stay at Ascott Jakarta. Please do accept our sincere apologies in regard of the other aspects which did not meet your expectations. Rest assure we have shared your feedback to the related Departments to ensure this will not re-occur in the future. We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia

a***a

Leisure

9.7

/10

Reviewed 10 week(s) ago

In the city center, just walk to Thamrin, GI and CFD

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1 people find it helpful

Accommodation's Reply

22 Jun 2025

Dear a*a. Thank you very much for your review of Ascott Jakarta. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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SYAHRIR R.

10.0

/10

Reviewed 14 week(s) ago

I didn't expect it to be this good🤩🤩

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1 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear SYAHRIR R, We are glad to know that our services and facilities meet your expectations. Thank you so much for your kind of review and rating given. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia

Jeany R.

10.0

/10

Reviewed 14 week(s) ago

very friendly and helpful staff, free room upgrade because we asked for a smoking room, there was 1 room left. and the location is very strategic. the front side is close to Thamrin City and the exit is directly opposite GI. God willing, we will come here again.

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3 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear Jeany R, Thank you very much for your review of Ascott Jakarta. We are very pleased to know that you had a pleasant stay with us. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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N***i

Leisure

9.4

/10

Reviewed 14 week(s) ago

Very friendly & polite hotel staff

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Accommodation's Reply

07 Jul 2025

Dear N*i, Thank you very much for your review of Ascott Jakarta. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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Nurtitin

Transit

10.0

/10

Reviewed 15 week(s) ago

very nice and friendly staff🙂🙂🙂🙂🙂🙂🙂

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Accommodation's Reply

07 Jul 2025

Dear Nurtitin, Thank you very much for your review of Ascott Jakarta. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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M***i

10.0

/10

Reviewed 18 week(s) ago

big clean room good location open the curtains can see Thamrin city.. to the mall near the street food stalls there are also

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2 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear M*i, Thank you very much for your review of Ascott Jakarta. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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A***a

9.7

/10

Reviewed 19 week(s) ago

The restaurant is small for a 4 star

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1 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear A*a, Thank you very much for your review of Ascott Jakarta. We apologize if our restaurant did not meet your expectations. We will take your feedback into consideration so that we can accommodate it in the future. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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M Irma K.

10.0

/10

Reviewed 19 week(s) ago

Comfortable. I left something behind but it was safe to pick up.

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1 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear Irma, Thank you very much for your review of Ascott Jakarta. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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helen

10.0

/10

Reviewed 20 week(s) ago

Awesome and will stay again at another Ascott.

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1 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear helen, Thank you very much for your review of Ascott Jakarta. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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M***D

10.0

/10

Reviewed 20 week(s) ago

In the middle of the city with complete facilities, suitable for a vacation with family.

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Accommodation's Reply

07 Jul 2025

Dear M*D, Thank you very much for your review of Ascott Jakarta. We are delighted to know that our services and facilities have met your expectations. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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Reynaldy F.

Leisure

9.3

/10

Reviewed 21 week(s) ago

Hotel in the city center, across from Grand Indonesia. Old buildings, looks like former apartments converted into hotels. We stayed here during Ramadan, food choices during sahur were limited. Overall quite satisfied, especially in terms of location.

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2 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear Reynaldy F, Thank you very much for your review. We are very happy if our service has met your expectations. We hope to welcome you back to Ascott Jakarta. Warm regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.

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D***a

Leisure

10.0

/10

Reviewed 22 week(s) ago

A very nice place to stay. The room is clean and all the staff are very helpful. Well done.

2 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear D***a Thank you so much for your kind rating and review given. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia

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