Dear Mr. Ubaidillah, Thank you for taking the time to tell us about your experience of staying at Ibis Style Solo. We are glad that the quality of our services met your expectations. However, at the same time, we also regret that you experienced some things that were less than satisfactory during your visit. Your feedback regarding the quality of breakfast and room keys has been a special concern for our management. We assure you that our team has taken the necessary corrective steps to prevent similar incidents from happening in the future. Mr. Ubaidillah, once again thank you for choosing Ibis Style Solo as your accommodation during your stay in Solo. We look forward to welcoming you back in the near future, with better quality of service and facilities. Warm regards, Nadia r y. Duty Manager.