Grand Tropic Suites Hotel

Explore Grand Tropic Suites Hotel

Overall Ratings & Reviews Grand Tropic Suites Hotel

Traveloka (6,386)
Other sources (105)
8.0
Very Good
From 6,386 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.9

Meal

7.7

Location

8.4

Service and Facilites

7.9

People often mention about Grand Tropic Suites Hotel
All
Room Space (96)
Ambiance (94)
Distance to City Center (92)
Bedroom (89)
Staff Friendliness (86)
Accessibility (84)
Bathroom (84)
Surroundings (83)
Family Friendly (81)
Hotel Area (80)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Tropic Suites Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 day(s) ago
The service was good and the location was good, but there was no variety in the breakfast; they only offered fried eggs and didn't allow you to order omelets like other hotels.
Translated by Google Icon
See original
Find this review helpful?
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Friendly, fast staff. Rooms are so-so. Pool is okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for your review and rating. We are delighted to hear that you appreciated the friendly service and prompt response from our team and enjoyed the pool facilities during your stay. We value your feedback as valuable feedback to further improve the comfort of our rooms. For your next stay, you might consider our newly renovated rooms on the Executive Floor (6th floor) or the Deluxe Floor (9th floor). We look forward to welcoming you back again for an even more comfortable stay. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
m nur a.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Friendly staff, clean rooms, strategic location, comfortable for families because there are separate rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. M.N. A., Grand Tropic Suites Hotel respectfully submits your excellent review and rating. We are delighted to hear that you were satisfied with our friendly staff, the cleanliness of the rooms, and the hotel's excellent location. We are also pleased that the separate room types provided comfort for you and your family. For your next stay, you might consider our newly renovated rooms on the Executive Floor (6th floor) or the Deluxe Floor (9th floor), which offer modern amenities. We sincerely hope to welcome you and your family back to Grand Tropic Suites Hotel again. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
Profile Picture
Niko f. m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Everything was good, but the food variety was less compared to other similar 4-star hotels in Jakarta.
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr. Niko, Grand Tropic Suites Hotel respectfully submits your rating of 9.1 and shares your experience with us. We are delighted to hear that your overall experience at Grand Tropic Suites Hotel was positive. We appreciate any feedback you have provided, which we will use to improve your stay in the future, especially in enhancing the options and variety of food we serve for your greater comfort. We also have a newly renovated Executive Floor on the 6th floor and a newly renovated Deluxe Floor on the 9th floor. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 3 week(s) ago
The hotel's location is very strategic and easily accessible. However, some aspects of the service and facilities still need improvement, as the staff's response time was slow and not proactive. Room comfort was also less than optimal; the air conditioning wasn't cold enough, and the bathroom design felt outdated. In terms of cleanliness, the room didn't quite meet my expectations. I didn't try the food, so I can't rate it on that aspect.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Aug 2026
Dear Ms. Himawan Kodiat, Warm greetings from Grand Tropic Suites Hotel. Thank you for your review and rating. We highly value your feedback as it is crucial for improving our services and guest comfort. We apologize for any inconvenience you experienced during your stay. If you reported any issues directly to our team during your stay, we will gladly investigate and resolve them promptly. For more information, we have newly renovated Executive Rooms on the 6th floor and newly renovated Deluxe Rooms on the 9th floor available as options for your next stay. We look forward to welcoming you back for an even better experience. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
Ana m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The accommodation is clean and spacious, the staff are friendly.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Ms. Ana M., Sincerely, Grand Tropic Suites Hotel. Thank you so much for your excellent review and rating. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of our rooms and the friendly service you received from our team. Your satisfaction motivates us to continue providing the best service. For our newly renovated rooms, we also have Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, offering an even more modern and comfortable atmosphere. We look forward to welcoming you back to Grand Tropic Suites Hotel for an even more memorable stay. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
n***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
It's an ok hotel. Stayed in room 2023 (2 single and 1 twin). - Floor needs to be mopped. - The bed and bathroom are clean. - 2-door fridge, awesome! - Dining table for 4. - Local TV only. - Wi-Fi is perfect. - Breakfast very limited. The centerpiece is the pool, the best pool ever.
1 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Mr. Nicholas Manahim, Grand Tropic Suites Hotel respectfully submits your review and rating of 8.8. We are delighted to hear that you enjoyed the in-room amenities, Wi-Fi, and the swimming pool, which are our hotel's core facilities. We appreciate your feedback, which is helpful in our evaluation process for improving room cleanliness and breakfast variety for a more comfortable stay. For more information, we have newly renovated Executive rooms on the 6th floor and newly renovated Deluxe rooms on the 9th floor available as options for your next stay. We look forward to welcoming you back to Grand Tropic Suites Hotel again. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
yuyun y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Nice place, kids friendly
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. Yuyun Y., Sincerely, Grand Tropic Suites Hotel. Thank you for your excellent review and rating. We are delighted to hear that you enjoyed our hotel's ambiance and found our facilities suitable for families and children. We also have upgraded room options available, such as our Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, which offer a more modern and comfortable atmosphere. We look forward to welcoming you and your family back to Grand Tropic Suites Hotel for an even more memorable stay. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's been a wonderful day of my life, best day ever.
2 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you so much for your excellent review and rating. We are delighted to know that your stay was a wonderful and memorable experience. Your positive feedback means a great deal to us and encourages our entire team to provide the best service and create memorable experiences for your stay. For your next stay, we have newly renovated Executive Rooms on the 6th floor and newly renovated Deluxe Rooms on the 9th floor, offering an even more modern and comfortable atmosphere. We look forward to welcoming you back to Grand Tropic Suites Hotel and creating another special experience for your next stay. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
Oktavia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 8 week(s) ago
A big no, the room was dirty. And I stayed in a 4-bedroom suite! The AC wasn't cooling. The floor was cracked. I opened the curtains, and the balcony was super dirty. I asked for a mop, but housekeeping came and mopped with dirty water. The bathroom also smelled, and the bathtub was dirty. Oh dear. This is the kind of service a Grand Tropic has. I've complained numerous times, but it's just "yeah, yeah." No apologies, no complimentary service, or anything. A big no for a hotel like this. A room worth Rp1 million isn't worth it, but you get this.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Ms. Octavia S., Grand Tropic Suites Hotel respectfully requests your time to provide a review and feedback. We value all feedback as a tool for continuously improving the quality of our service and guest comfort. We sincerely apologize that your stay did not meet your expectations. If you experienced any problems during your stay, please inform us directly so that we can investigate, confirm, and resolve the issue promptly. For more information, we have newly renovated rooms available, including the Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, as options for your next stay. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Awesome, cool, celebrate your anniversary, decorate your room
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you so much for your 10-star rating and wonderful review. We are delighted that your anniversary celebration went so smoothly and that the room decorations made that special moment even more meaningful. We are pleased to have been a part of your special celebration. If you visit us again, we still have newly renovated Executive Rooms on the 6th floor and newly renovated Deluxe Rooms on the 9th floor available for those who desire a fresher and more modern room experience. We look forward to welcoming you back for another special occasion. See you again at Grand Tropic Suites Hotel! Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
s***n
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 8 week(s) ago
To take a bath, you need to stand in the bathtub; there is no separate shower. This is inconvenient as not everyone wants to relax in a bathtub every day. The toilet is too far to the right, and the bidet is to the left, which is uncomfortable for a right-handed person. The bed is advertised as a king-size bed, but it's actually two single beds combined into one, so if you sleep in the center like me, there will be a gap that keeps widening during sleep. The staff are friendly, but the facilities are not good enough for a 4-star hotel.
Read More
Find this review helpful?
Accommodation's Reply
30 Aug 2026
Dear Mr. s***n, Warm greetings from Grand Tropic Suites Hotel. Thank you for taking the time to share your review and rating with us. We truly appreciate your feedback regarding the room comfort and facilities, which will be taken into consideration as part of our continuous improvement. We are pleased to know that our friendly staff made a positive impression during your stay. Your comments regarding the room facilities will be shared with our team for further evaluation. For your future stay, we would also like to inform you that our Executive Floor on the 6th floor has been newly renovated, while our Deluxe Floor on the 9th floor has also been renovated. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm Regards, Grand Tropic Suites Hotel
h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The rooms are comfortable. The garden and pool are great for hanging out. Be prepared to pay a bit more, as the deposit is quite hefty at 500,000.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for taking the time to write a review and rate your stay positively. We are delighted that you felt comfortable during your stay and enjoyed our gardens and swimming pool, which are such pleasant places to relax. Such positive reviews encourage us to continue developing our services to the best of our ability. For further information, a security deposit is a hotel policy and will be fully refundable upon check-out. On your next stay, we invite you to try a stay in an Executive Room on the 6th floor or a Premier Room on the 9th floor. Both floors offer a more modern and comfortable atmosphere to enhance your stay. We look forward to welcoming you back to Grand Tropic Suites Hotel in the near future. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
i***e
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 8 week(s) ago
It's an old hotel/apt/building, so be prepared with old furniture (wardrobe, kitchen, etc.). Don't expect too much for the room's look. Budget-wise is very good.
1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Our Valued Guest, Salam hangat dari Grand Tropic Suites Hotel. Thank you for taking the time to share your experience and for your rating. We appreciate your honest feedback and are glad to know that you found our hotel a good value for your business trip. We understand that every guest has different expectations, and we truly appreciate your comments as part of our ongoing evaluation to provide a better stay in the future. For guests who prefer a more updated room experience, we also have our Executive Floor on the 6th floor, which has been newly renovated, and our Deluxe Floor on the 9th floor, which has also been renovated and refreshed. We hope to have the opportunity to welcome you back and provide an even more comfortable stay on your next visit to Jakarta. Warm regards, Grand Tropic Suites Hotel
H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The rooms are spacious, even though the building is quite old. The service in the lobby is good. The swimming pool is spacious. It's enough.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Welcome to Grand Tropical Suites Jakarta. Thank you so much for your valuable feedback and high rating of 8.5. We are delighted to hear that you enjoyed our spacious rooms, lobby services, and outdoor pool. We hope our facilities and spaces made your stay in Jakarta even more comfortable. Your valuable feedback is important for improving our services. Please feel free to contact us anytime if you have any questions or requests. If you would like a more modern room, we have newly renovated Executive Suites on the 6th floor and newly renovated Deluxe Suites on the 9th floor. We look forward to welcoming you back to Grand Tropical Suites Jakarta again. Thank you, Grand Tropical Suites Jakarta.
Translated by Google Icon
See original
d***n
icon-Transit
Transit
icon-origin-TRAVELOKA
5.6
/10
Reviewed 10 week(s) ago
The hotel staff was friendly, from the security guard to the receptionist. I took a 2BR room. As soon as I opened the door, I was hit with a strong, unpleasant musty smell, like entering a warehouse. The room and its contents looked old and neglected, and the property itself looked very worn and uncomfortable. The hot water took a long time to come, as did the bathroom floor. The breakfast was terrible, far beyond what I expected from the photos I saw on the app. Overall, I was disappointed, and I apologize.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for taking the time to write a review and share your stay experience with us. We appreciate your appreciation of the service from our team, from security to reception. We regret that your overall stay did not meet your expectations. We appreciate any feedback you provided, which will help us evaluate future guest experiences. Your feedback is also important to our team in maintaining the comfort of our rooms, amenities, and the quality of service we provide. For a more modern and stylish room experience, we have newly renovated Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor. We hope to welcome you back again and provide you with an even better experience next time. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
Ryass M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I didn't expect much when I booked this hotel, as the price was very affordable. The comfort exceeded my expectations. While the building may look like an old hotel, the rooms are clean, spacious, and very comfortable for families. The kids were especially comfortable, as they had plenty of space to play in the rooms. It just needs a little renovation to make it even more comfortable. This will be a go-to staycation destination for families. Thank you for the friendliness of all the staff and the comfort. Continued success, Grand Tropic Suites.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. Riyas M., Sincerely yours, Grand Tropic Suites Hotel. Thank you for sharing your stay with us. We are delighted to hear that the spacious comfort and cleanliness of the rooms, especially for a family with children, exceeded your expectations. We greatly appreciate your compliments on the friendly service of our team. Regarding your suggestions for improvement, we are gradually undertaking renovations. The Executive Floor on the 6th floor has been renovated, and the Deluxe Floor on the 9th floor is also being upgraded to provide a more modern and comfortable atmosphere. We are pleased that Grand Tropic Suites Hotel was one of your family's accommodation choices and hope to welcome you and your family back again. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 10 week(s) ago
The hotel staff were very friendly, except for one female receptionist who struggled to smile, greeting me insincerely, and needed to be upgraded. Other than that, the room was spacious and comfortable, and overall okay, but the mattress was a bit hard, and the wardrobe was starting to break. The swimming pool was nice, with a sandpit for kids, but I think it was still a bit small and not as nice as I had imagined. The kitchen was quite spacious, but it was still lacking in amenities, as there was no stove for cooking. There were only 4 small bottles of mineral water provided for 4 people, but more would have been nice. Hopefully, this is helpful, thank you.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for sharing your experience and feedback during your stay with us. We are delighted to hear that you enjoyed the spacious and comfortable rooms, the friendly service from our team, and the family pool with sandpit. We appreciate any feedback you may have, including regarding room comfort and amenities. We are currently undertaking gradual improvements and updates to enhance your stay experience. For more modern rooms, we have renovated the Executive Floor on the 6th floor and the Deluxe Floor on the 9th floor. We look forward to welcoming you and your family back again for an even more comfortable stay on your next visit. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
Puput P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I enjoyed my vacation at Grand Tropic Suites because of its complete facilities, child-friendly environment, and friendly staff, especially the manager. I'll definitely be back again.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mrs. Puput P., Sincerely yours, from Grand Tropic Suites Hotel. Thank you so much for sharing your stay with us. We are delighted to hear that you enjoyed your stay at Grand Tropic Suites Hotel, especially the excellent facilities, child-friendly atmosphere, and the friendliness of all the staff. Your compliments, especially to our manager, are certainly a source of pride and inspiration for the entire team. For your next stay, we have newly renovated Executive Class rooms on the 6th floor and Deluxe Class rooms on the 9th floor, which have been upgraded with a more modern and comfortable atmosphere. We are pleased to know that you plan to return. We look forward to welcoming you and your family back to Grand Tropic Suites Hotel. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
Ferdinan A. G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Highly recommended for those with children..... Children will be happy playing in the sandpit, close to malls and food centers 👍🏻👍🏻👍🏻👍🏻
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mr. Ferdinand A.G., Grand Tropic Suites Hotel respectfully requests your kind regards. Thank you for sharing your stay with us. We are delighted to hear that you and your family enjoyed your vacation, especially the children who loved playing in the sand area. Our hotel is conveniently located near shopping malls and a variety of restaurants, making your family's stay even more enjoyable. For your next visit, we have newly renovated Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, now even more modern and comfortable. We look forward to welcoming you and your family back to Grand Tropic Suites Hotel again. Sincerely, Grand Tropic Suites Hotel
Translated by Google Icon
See original
Number of reviews per page
20
40