8.0
Very Good
From 5,559 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.9

Meal

7.7

Location

8.4

Service and Facilites

7.8

People often mention about Grand Tropic Suites Hotel
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Ambiance (57)
Room Space (57)
Distance to City Center (53)
Bedroom (53)
Staff Friendliness (50)
Bathroom (47)
Hotel Area (47)
Accessibility (45)
Surroundings (44)
Family Friendly (41)
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Traveler Reviews Grand Tropic Suites Hotel

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40
Customer reviews
M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
Great place, comfortable bed. Absolutely top notch.
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D***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The room is so big, with 2 beds. Good for a family staycation. The pool is comfortable.
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i***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The staff was very helpful and helpful when I had trouble connecting the Wi-Fi to the TV. The room and bathroom were clean.
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I***e
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
Highly recommended for those bringing a large family, the room is spacious, and there are not too many strict rules.
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Z***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Wifi very poor ……. Other things all ok
1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Our Valuable Guest, Warm greetings from Grand Tropic Suites Hotel, Thank you for staying with us and sharing your feedback. We’re pleased to know that overall your experience was satisfactory. We sincerely apologize for the inconvenience caused, and we are taking steps to improve our service. As additional information, we invite you to experience our newly renovated rooms on the Executive Floor (6th floor) and Premier Floor (9th floor), which feature upgraded amenities and a more modern atmosphere to enhance your stay. We look forward to welcoming you again soon. Best regards, Grand Tropic Suites Hotel
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Security in the basement is not very friendly and the basement lift facility is not working...
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Our Valuable Guest, Warm greetings from Grand Tropic Suites Hotel, Thank you for staying and taking the time to leave a review. We apologize for any inconvenience you experienced regarding the attitude of the security guard. We greatly appreciate this feedback and ensure that this does not happen again and to maintain the quality of service in the future. For additional information, we invite you to try our newest rooms on the Executive Floor (6th floor) and Premier Floor (9th floor), which have been renovated with a modern design and more comfortable facilities. We hope to welcome you back with an even better experience. Best regards, Grand Tropic Suites Hotel.
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T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Recommended, but it is an old hotel, so it is still undergoing renovations, but the swimming pool is so good, there is sand so it makes the kids happy.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Our Valuable Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for your positive review and for recommending us. We are delighted to know that you and your family enjoyed our facilities. Yes, our hotel is currently undergoing a gradual renovation to provide a better stay experience for all our guests. For your information, we invite you to try our newest rooms on the Executive Floor (6th floor) and Premier Floor (9th floor) which have been renovated with modern designs and more comfortable facilities. We look forward to your return visit in the future. Best regards, Grand Tropic Suites Hotel.
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Ridho R. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
ok so. the checkin time is 3PM. like, why? and then there is a 500k deposi and cash or credit card only, like we can't even pay it with debit card, I mean who carry that much cash today? and the breakfast, I suggest do not book a room with breakfast, because it was not worth it. they only give a portion of meal, and the selection was only 4 menu, chicken porridge, fried rice, fried noodles, and sandwich. and the drink selection also 4, coffee, tea, water, and infused water. although for the drink is free flow. and then for the dessert they only had 2 fruits options bananas and papayas, that's it. that's all for the breakfast selection. the check out time took too long. the pros are: the location is great, the room is spacious, the pool is great. so yeah, fixed the cons and this is a good hotel.
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2 people find it helpful
Accommodation's Reply
06 Jul 2025
Dear Mr. Ridho, Warm greetings from Grand Tropic Suites Hotel, Thank you for choosing to stay with us and for sharing your detailed feedback. We sincerely apologize for the aspects of your stay that did not meet your expectations — particularly regarding the check-in time, deposit policy, and breakfast experience. Your input is extremely valuable, and we are working closely with our management team to review and improve these areas. On the other hand, we truly appreciate your kind comments on our location, spacious rooms, and pool facilities. As additional information, we are currently upgrading our guest experience. We invite you to try our newly renovated rooms on the Executive Floor (6th floor) and Premier Floor (9th floor), designed with a modern layout and enhanced comfort. We hope to have the opportunity to welcome you back in the future and offer a more pleasant stay. Best regards, Grand Tropic Suites Hotel
p***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
This hotel is quite good even though the building is a bit old. But there is 1 elevator that seems like the sensor is not working. So several times going up when you still want to pass, the door closes very quickly you have to press the open arrow again. But the others are quite good
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3 people find it helpful
Accommodation's Reply
06 Jul 2025
Dear Our Valuable Guest, Warm greetings from Grand Tropic Suites Hotel, Thank you for staying with us and giving us a positive review. We apologize for the inconvenience related to the elevator door that you experienced. Feedback and appreciation from guests like you means a lot to us to continue to improve the quality of service and facilities in the future. For additional information, we also invite you to try our new rooms on the Executive Floor (6th floor) and Premier Floor (9th floor) which have been renovated with modern design and more comfortable facilities. We look forward to your next visit. Best regards, Grand Tropic Suites Hotel.
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Andi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
nice..friendly and very suitable for family
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1 people find it helpful
Accommodation's Reply
06 Jul 2025
Dear Mr. Andi S., Warmest greetings from Grand Tropic Suites Hotel, Thank you for staying with us and giving us a perfect review. We are very pleased to know that you are satisfied with our service and feel that this hotel is suitable for families. Reviews like this are a motivation for our entire team to continue providing the best service. For additional information, we invite you to try our newest rooms on the Executive Floor (6th floor) and Premier Floor (9th floor), which have been renovated with modern designs and more comfortable facilities. We look forward to welcoming you and your family back in the future. Best regards, Grand Tropic Suites Hotel
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albert t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
good staff, friendly service
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Accommodation's Reply
25 Jun 2025
Dear Albert, Warm greetings from Grand Tropic Hotel, Thank you very much for choosing Grand Tropic Suites Hotel and for taking the time to share your experience. As additional information, we would like to invite you to try our new rooms at the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with modern and comfortable design, and equipped with the latest facilities to enhance your comfort during your stay. We hope to welcome you and your family back in the near future. Best regards, Grand Tropic Suites Hotel.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
good. comfortable but only one key...there is difficulty when one of the guests has a need because the key remains in the room but to be able to go to the room the key is also needed for access
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Warmest greetings from Grand Tropic Hotel, Thank you very much for choosing Grand Tropic Suites Hotel and for taking the time to share your experience. For your information, we would like to invite you to try our new rooms at the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with modern and comfortable design, and equipped with the latest facilities to enhance your comfort during your stay. We hope to welcome you and your family back in the near future. Best regards, Grand Tropic Suites Hotel.
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M***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
This is the second time staying here because it is family friendly, kids can play and swim. Everywhere is close to access.
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Warm greetings from Grand Tropic Hotel, Thank you very much for choosing Grand Tropic Suites Hotel and for taking the time to share your experience. For your information, we would like to invite you to try our new rooms at the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with modern and comfortable design, and equipped with the latest facilities to enhance your comfort during your stay. We hope to welcome you and your family back in the near future. Best regards, Grand Tropic Suites Hotel.
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A***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
location is good, but disappointed with the bed, first we felt itchy around the skin after having sleep on the bed, second the breakfast is not recommend because of the restaurant is not one of the hotel's facility, it's third party we think, so they don't think about the service or hospitality, better this hotel doesn't sell the breakfast package, third the front office not even helping for short stay process without asking why we choose to take short stay, we decide to short stay because of the cleanliness and the restaurant is doesn't have hospitality service, hope this can bring a better quality and service.
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2 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Warm greetings from Grand Tropic Hotel, Thank you for your review. We apologize for any inconvenience you may have experienced during your stay with us. We always strive to continue to improve the quality of service and it is a serious concern for us and we will immediately evaluate it in order to provide better service in the future. For additional information, we would like to invite you to try our new rooms on the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with a modern and comfortable design, and are equipped with the latest amenities to enhance your comfort during your stay. We look forward to welcoming you and your family back in the near future. Regards, Grand Tropic Suites Hotel
Ramanda D. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Cheap price, big room and family friendly because there are 3 types of pools, also close to a big mall
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Ramanda D. H, Warm greetings from Grand Tropic Hotel, Thank you very much for choosing Grand Tropic Suites Hotel and for taking the time to share your experience. As additional information, we would like to invite you to try our new rooms at the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with modern and comfortable design, and equipped with the latest facilities to enhance your comfort during your stay. We hope to welcome you and your family back in the near future. Best regards, Grand Tropic Suites Hotel.
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G***t
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The location of the hotel is highly recommended, the room size is also more than enough, but my suggestion is, if possible, the main room can be designed so that it can have direct access to the bathroom.
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Warm greetings from Grand Tropic Hotel, Thank you very much for choosing Grand Tropic Suites Hotel and for taking the time to share your experience. For your information, we would like to invite you to try our new rooms at the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with modern and comfortable design, and equipped with the latest facilities to enhance your comfort during your stay. We hope to welcome you and your family back in the near future. Best regards, Grand Tropic Suites Hotel.
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R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Good, take the family room, the room is spacious, there is a swimming pool and white sand water arena, the kids are happy, the water is cold.
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Accommodation's Reply
25 Jun 2025
Dear our Valued Guest, Warm greetings from Grand Tropic Hotel, Thank you very much for choosing Grand Tropic Suites Hotel and for taking the time to share your experience. For your additional information, we would like to invite you to try our new rooms at the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with modern and comfortable design, and equipped with the latest facilities to enhance your comfort during your stay. We hope to welcome you and your family back in the near future. Best regards, Grand Tropic Suites Hotel.
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Risat s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Good and excellent service. I always stay there when I am on duty in Jakarta.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr. Risat S., Warm greetings from Grand Tropic Suites Hotel, Thank you very much for your trust in always choosing Grand Tropic Suites Hotel as a place to stay while on duty in Jakarta. We are very pleased to know that you are satisfied with our excellent service. As a form of our commitment to continue to improve guest comfort, we would like to inform you that we have presented the newest rooms on the Executive Floor and Premier Floor with modern designs and the latest facilities that are specially designed to provide a more comfortable and exclusive stay experience. In addition, we also have complete facilities such as a beautiful swimming pool, a restaurant with a selection of delicious menus, and easy access to the nearest strategic shopping center. We are looking forward to your next visit and hope to continue to provide the best service while you are on duty in Jakarta. Best regards, Grand Tropic Suites Hotel
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N***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Our family has often stayed at the Grand Tropic Hotel, but recently my son left behind an OPPO headset given by his father, not a matter of price, but a matter of the fact that the headset is very valuable. We have asked but it is not there, even though if it was there and we found it, we would definitely give it an award. Thank you, Grand Tropic customer service is very responsive even though the results are quite disappointing. That was our family's experience.
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4 people find it helpful
Accommodation's Reply
02 May 2025
Dear Our Valued Guest, Warm greetings from Grand Tropic Hotel, Thank you for being a loyal guest of Grand Tropic Hotel and for your trust so far. We are very sorry to hear this, our team has conducted a thorough inspection according to applicable procedures, and we ensure that this input is a serious concern so that similar incidents do not happen again. We hope to continue to welcome you and your family back in the future, and provide a more memorable stay experience. Best regards, Grand Tropic Suites Hotel.
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g***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
a pleasant vacation, got a room on the 8th floor with old furniture but it didn't matter because everything was clean. the only problem was the water on the bathroom floor that was flooded (the drain was not smooth) and the lights were dim. The staff we met were friendly. The swimming pool is very good, clean, cool, lots of coconut trees. The children really enjoyed swimming plus there is a white sand pool. There is a mini market in front of the lobby with affordable prices, and lots of culinary behind the hotel. I will definitely come back again and hopefully what was lacking has become better.
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2 people find it helpful
Accommodation's Reply
02 May 2025
Dear Our Valued Guest, Warm greetings from Grand Tropic Hotel, Thank you for choosing Grand Tropic Hotel as a place to vacation with your family and for taking the time to share your experience in such detail. We are very pleased to know that you enjoyed the clean room atmosphere, the friendliness of our staff, and the swimming pool and surrounding area—especially the white sand pool facility which is a favorite of the children. We also apologize for the inconvenience you experienced and as a material for our evaluation to continue to improve the quality of service and facilities. For additional information, we would like to invite you to try our new rooms on the Executive Floor (6th floor) and Premier Floor (9th floor). These rooms are designed with a modern and comfortable design, and are equipped with the latest facilities to enhance your comfort during your stay. We look forward to your next visit and hope your stay will be even more enjoyable. Best regards, Grand Tropic Suites Hotel.
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