Dear Mr. Richmond, Thank you for choosing Aryaduta Palembang Hotel for your vacation and thank you for taking the time to share your experience during your stay from October 10-12, 2026. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, the spacious rooms, and the excellent central location. We are also pleased to hear that the reasonably priced food in our restaurant contributed to your comfortable stay. We understand the flight delay you experienced and would be happy to accommodate your request for a late check-out to make your journey more convenient. For us, attentiveness and flexibility according to the hotel's conditions and availability are part of our commitment to providing a pleasant stay for all guests. Your compliments motivate the entire Aryaduta Palembang team to continue striving for cleanliness, comfortable facilities, quality food, and friendly and attentive service. Thank you again for your trust. We hope to welcome you back on your next visit and provide you with an even more comfortable and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms. Vyola Novita, Thank you for choosing ARYADUTA Palembang and for sharing your positive feedback following your stay from 9 to 11 October 2026. We are delighted to know that you appreciated our hospitality and strategic location, which provided convenient access to your destinations during your visit. Your kind words and excellent score of 9.7 are greatly appreciated and serve as encouragement for our team to continue delivering warm, attentive, and professional service. We remain committed to ensuring that every guest enjoys a comfortable and memorable stay. Thank you once again for your trust in ARYADUTA Palembang. We look forward to welcoming you back and providing you with another enjoyable experience on your next visit. Warm regards, Management ARYADUTA Palembang

Dear Diah A., Thank you for choosing Aryaduta Palembang as your accommodation and for sharing your valuable experience. We are delighted to hear that you enjoyed the hotel's spaces and beauty, and were satisfied with the service provided by our staff during your stay. Your warm praise serves as a great motivation for all staff at Aryaduta Palembang to continue providing kind, professional, and attentive service, and to maintain the comfort and quality of our facilities so that every guest can have a comfortable and satisfying time. Thank you for trusting and choosing Aryaduta Palembang. We look forward to providing you with an even more comfortable and memorable stay on your next visit. Thank you. Sincerely, The Management of Aryaduta Palembang

Dear Mr./Ms. N*e, Thank you for choosing Aryaduta Palembang and for taking the time to rate your stay a perfect 10/10. We are delighted to know that our team's service made a wonderful impression throughout your stay. We would like to express our sincere gratitude to Desi, and we will present this award to Desi as a token of our appreciation for his dedication and warm hospitality in providing the best possible service to our guests. Thank you for your trust in Aryaduta Palembang. We look forward to welcoming you back for another comfortable, enjoyable, and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Mrs. Hostia R. S. S., Thank you for choosing Aryaduta Palembang and rating your stay a perfect 10.0. We are delighted to know that you rated ARYADUTA as the best hotel and were satisfied with the service of our reception team during the check-in process. The warm welcome and friendly service from your arrival are a key part of our commitment to providing a comfortable and memorable stay. Your compliments motivate our entire team to strive to maintain the highest quality of service and provide the best care to all guests. Thank you for your trust and positive review. We hope to welcome you back to Aryaduta Palembang next time with even better service and an even more enjoyable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms. Z*a, Thank you for choosing Aryaduta Palembang and giving us a perfect 10.0 rating for your stay. We are delighted to hear that you were comfortable with the clean and fragrant room during your stay. Especially, thank you for your compliments to Desi. We will pass on your appreciation to her as a token of our gratitude for her service and attentiveness. Such appreciation motivates Desi and the entire team to continue striving for friendly, sincere, and attentive service to all guests. Thank you for your trust in Aryaduta Palembang. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms./Mrs. a*a, Thank you for choosing Aryaduta Palembang as your accommodation and for giving us a perfect 10.0 rating for your experience. We greatly appreciate your trust and positive review. In particular, thank you for your appreciation of Desi for the service she provided during your stay. We will forward your compliments to Desi to express our gratitude and encourage her to continue providing friendly, sincere, and attentive service to all guests. Your satisfaction is our happiness and motivates our entire team to maintain the quality of our service. We hope to welcome you back to Aryaduta Palembang for another comfortable and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Mr./Ms. A*i, Thank you for choosing to stay at Arayaduta Palembang Hotel from September 17-19, 2026, and for taking the time to share your experience. We are delighted to hear that you gave us a perfect 10/10 rating. We are pleased to know that the friendliness of our staff and the cleanliness of the rooms made your stay comfortable. We are also pleased that the traditional cakes we served were one of your favorites. This compliment motivates our entire team to strive for the best service and provide memorable experiences for all our guests. Thank you again for your trust and kind words. We look forward to welcoming you back to Arayaduta Palembang for an even more comfortable and enjoyable stay. Sincerely, The Management Team, Arayaduta Palembang

Dear Mr. Wenyu S., Thank you for choosing ARYADUTA Palembang and for taking the time to share your feedback following your stay from 7 to 8 September 2026. We are sorry to learn that you felt the penalty imposed for a small amount of cigarette ash was excessive. We understand your concern and appreciate you bringing this matter to our attention. Our smoking policy is intended to maintain room cleanliness, comfort, and safety for all guests, while any related charges should be handled with clear communication and appropriate consideration of the circumstances. Your feedback is valuable and will be shared with the relevant team for review, particularly regarding how such policies are communicated and applied to ensure a fair and consistent approach. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to ARYADUTA Palembang and provide you with a more positive experience. Salam hangat, Management ARYADUTA Palembang

Dear Ms. Indriani Kulthom, Thank you for sharing your experience staying at Aryaduta Palembang Hotel. We apologize for the inconvenience you experienced while checking your parking ticket, especially since you were traveling with a 2.5-year-old child and had to climb stairs. We understand this situation is extremely inconvenient, particularly when you need to enter and exit the hotel grounds for short errands. The parking system provided is part of a regional system, and its management is not entirely under the hotel's control. However, we will evaluate the coordination of our team and the method of providing information regarding parking confirmation to make it clearer, simpler, and more considerate of guest needs. Thank you for your feedback. We hope that on your next stay, we can provide you and your family with a more comfortable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel

Dear 1*Y, Thank you for choosing Aryaduta Palembang and giving us a perfect 10.0 rating. We are delighted to know that you were satisfied with the service we provided during your stay. In particular, thank you for your compliments to Desi. We will pass on these compliments to her as inspiration to continue providing the friendliest, most sincere, and best service to all our guests. We hope to welcome you back again on your next stay for an even more comfortable and memorable experience. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms. Reda R., Thank you for choosing Arayaduta Palembang and for taking the time to share your stay experience on September 26-27, 2026. We apologize that your experience did not meet your expectations, particularly regarding the availability of your room upon check-in, the condition of the air conditioning, and the musty smell you encountered in your room. We understand that you confirmed your stay the day before and naturally expected the room to be ready upon your arrival. We regret that the room was not fully prepared, including the air conditioning which was not turned on before your arrival. We will address this in our coordination and room readiness checks to ensure the room is in good condition before guest arrival. We also value your feedback regarding the condition of the linens, especially the sheets and towels, which you mentioned were in poor condition in terms of color and material thickness. We have forwarded this feedback to our housekeeping team to use in evaluating the condition of linens and the replacement process. We will also check the condition of the room and its consistency with the images shown on the booking channel. We understand that the hotel and room conditions not meeting expectations may have affected your comfort during your stay. Thank you for your honest feedback. We hope this opportunity for improvement will provide you with a better experience if you return to stay at Arayaduta Palembang again. Sincerely, Management Team, Arayaduta Palembang

Dear Mr. Davy R., Thank you for taking the time to share your experience staying at Araya Duta Palembang Hotel on September 20-21, 2026. We greatly appreciate your 8.2 rating and positive comments regarding the hotel's services and facilities. We are delighted to know that the warm welcome from our team in the lobby helped you relax after a tiring journey from Jakarta. For us, providing a comfortable feeling from the moment you arrive is a key part of the stay experience, especially for guests arriving after a long journey. We are also pleased that the hotel's location near Dataran Palembang and the numerous dining options around the hotel made your stay convenient. The classic hotel ambiance and spacious lobby area are also part of Araya Duta Palembang's unique identity that we continue to maintain. We greatly appreciate your compliments regarding the cleanliness of the fitness center and swimming pool. We are committed to maintaining the cleanliness and comfort of these facilities so that guests can fully utilize them during their stay. Thank you again for your trust and feedback on Araya Duta Palembang Hotel. We sincerely hope to welcome you back again and provide you with an even more comfortable and memorable stay experience. Sincerely, The Management Team, Araya Duta Palembang Hotel

Dear Mr. Adil M., Thank you for choosing Aryaduta Hotel Palembang as your accommodation during your visit to Palembang from August 25-29, 2026. We are very grateful for your trust and for choosing Aryaduta Hotel Palembang as your hotel of choice every time you visit Palembang. We are delighted that you felt comfortable staying with us again. For us, the trust of our repeat guests is highly appreciated and motivates our entire team to consistently maintain the quality of service and comfort. Thank you for recommending Aryaduta Hotel Palembang to us. We hope that your next visit will continue to provide a comfortable and satisfying experience that meets your expectations. Thank you again for your trust and support. We look forward to welcoming you again on your next visit to Palembang. Sincerely, The Management Team, Aryaduta Hotel Palembang

Dear Ms. Dessy P., Thank you for choosing Arayaduta Palembang Hotel for your business trip and for taking the time to share your stay with us. We are delighted to hear that you were very comfortable during your stay and enjoyed the peaceful atmosphere undisturbed by staff activities. The comfort and well-being of all our guests is always our top priority, especially for business travelers who need adequate rest. We greatly appreciate your compliments on the excellent service provided by our team. Such compliments motivate the entire Arayaduta Palembang team to continue providing friendly, professional, and attentive service to all guests. Thank you again for your trust in Arayaduta Palembang. We look forward to welcoming you back on your next business trip and providing you with another comfortable and memorable stay. Sincerely, The Management Team, Arayaduta Palembang

Dear Mr./Ms. T*e, Thank you for choosing Arayaduta Palembang Hotel for your stay on September 5-6, 2026, and for taking the time to share your experience. We are delighted to hear that you enjoyed the hotel's atmosphere during your stay, especially your children. For us, seeing families comfortably spend time together is one of the most meaningful things in the hotel business. We hope that the facilities we provided helped your family relax, play, and enjoy time together while at the hotel. The happiness of children is extremely important in creating a satisfying stay experience for the whole family. Thank you for your trust in Arayaduta Palembang. We hope to welcome you and your family back again in the future to create even more fun moments together. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Mr./Ms. D*i, Thank you so much for your perfect 10.0 rating and for taking the time to share your experience staying at Arayaduta Palembang Hotel. We are delighted to hear that you found Arayaduta Palembang Hotel to be a child-friendly hotel and recommended it as one of your top choices. The happiness and comfort of families, especially children, is our top priority. We believe that family vacations are more enjoyable when children can comfortably enjoy the hotel's atmosphere while parents can relax and spend quality time together. Your appreciation motivates our entire team to continuously strive to create a family-friendly experience, from arrival to the end of your stay. Thank you for choosing Arayaduta Palembang Hotel for your visit on August 28-29, 2026. We look forward to welcoming you and your family back again on your next visit for an even more comfortable, friendly, and enjoyable experience. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Mr. Saudy A, Thank you so much for giving Aryaduta Palembang a five-star rating. We are extremely grateful for your 5/5 rating for the room, service, and location. Even though it was only a short stay, this recognition means a great deal to us and motivates our entire team to continue striving to provide comfortable and memorable stays. We will continuously strive to maintain the highest standards in all aspects of the guest experience, from the comfort and cleanliness of the rooms and the quality of amenities to the friendly, responsive, and attentive service. For us, hospitality is not just about meeting our guests' needs, but about making every visit comfortable and memorable. Thank you for choosing Aryaduta Palembang. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, The Management Team, Aryaduta Palembang

Dear Mr./Ms. r*a, Thank you so much for taking the time to share your experience staying at Arayaduta Palembang Hotel and giving us a rating of 8.5. We are delighted to know that Arayaduta Palembang Hotel is a suitable choice for families and is recognized as a child-friendly hotel. For us, creating a comfortable atmosphere for families, especially children, is a key part of the service experience we strive to provide. We hope that during your stay from August 31st to September 3rd, 2026, you and your family enjoyed your stay thoroughly, from the comfort of the rooms and hotel amenities to the atmosphere conducive to quality time together. Your valuable feedback is a very meaningful thank you to our entire team and inspires us to further improve the quality of our service and continue to provide a family-friendly, comfortable, and enjoyable stay experience. Thank you for choosing Arayaduta Palembang Hotel. We look forward to welcoming you and your family back again on your next visit for an even more memorable experience. Sincerely, The Management Team, Arayaduta Palembang Hotel